Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Affiliations
References
Timeline
Generic

AARON DOWDEN

Mount Pearl,NL

Summary

CAREER OBJECTIVES to secure full-time employment to better myself and my future team. Alert security professional offering demonstrated success in leadership and security measures. Driven to utilize a resourceful nature and grace under pressure to lead in challenging situations. Eager to bring value to new team by offering several years of successful security management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Site Supervisor

Paladin Security Group
St. John's, Newfoundland and Labrador
10.2024 - Current
  • Responsible for the day-to-day operations of the Waterford Hospital as the service provider to NLHS.
  • Responsible for the direct supervision and monitoring of all security-related duties for the site.
  • Ensure that all security operations are adhered to, and that the policies and procedures of both the client and Paladin Security Group are followed.
  • Responsible for all aspects of Paladin's day-to-day business at the site; act as the front-line representative.
  • Be accountable for thoroughly reviewing statistical data, monitoring key performance indicators, and providing reports to senior management, ensuring effective delivery through communication and direct portfolio involvement.
  • Provide industry-led feedback and create action plans to improve the quality of service to our employees and clients.
  • Utilize and develop staff in Trauma-Informed Care to help understand the complexities of today’s societal challenges, and promote continuous positive regard for all clientele.
  • Assist with the continued development of all officers working at the site, along with the enforcement and development of new and existing policies and procedures.
  • Ensure all paperwork (e.g., DARs, incident reports, OH&S, TrackTik, etc.). Are completed in full and to the standards expected by Paladin and our clients.
  • Investigate all issues and complaints brought forward to you, and pass those findings on to the rest of the Paladin Management Team.
  • Supervise a well-established, unionized site. As the leader of other leadership personnel, the primary focus is to promote and develop proactive, client-centered service through guidance, mentorship, and disciplinary measures while applying resolutions to issues using best industry practices.
  • Participate in various client committees (Health Emergency Management, OHS, etc.).
  • Responsible for implementing and adhering to legislative requirements, including, but not limited to, Occupational Health and Safety, and Fire and Life Safety.
  • Develop relationships with key stakeholders from the client NLHS and community stakeholders, such as RNC, RCMP, Paramedicine, Fire Services, etc.

Security Shift Lead - Waterford Hospital

Paladin Security Group
St. John's, Newfoundland and Labrador
02.2023 - 10.2024
  • Acting as the first point of contact and liaison representation with Security Coordinators and Clinical Management.
    • Coordinating and supervising the team regarding NLHS policies and best practices.
  • Providing a proactive approach to post orders, emergency events, policies, procedures, and safety and security approaches to the NLHS security program.
    • Assisting with after-hours support for sentinel events, critical incidents, and onsite security risk event functions.
  • Coordinating after-action reviews and investigations of critical or sentinel incidents with a vested best practice approach.
    • Monitoring compliance, reporting, and statistical data, service deliverables, audits, and updating appropriate spreadsheets for Paladin and PIPS.
    • Conducting attendance and performance management of the security team, including coaching, mentoring, disciplinary measures, and setting targets and benchmarks to improve performance and service deliverables.
  • Supporting the development of new and current staff with a vested interest.
  • Providing regular feedback to Client Service Managers on challenges and improvements to Paladin's committed service.
  • Ensuring all site staff adhere to Paladin Security policies, and Eastern Health Occupational Health and Safety policies and procedures.
  • Ensuring all security officers have received the mandatory site orientation, training, and required compliance training.
  • Providing superior customer service skills and a passion for helping people, with the ability to think quickly on your feet and defuse difficult situations.
  • Motivating staff and recommending commendations to their respected supervisor.
  • Documenting and investigating security incidents and complaints, ensuring all proper documentation is forwarded in accordance with the chain of command in a timely manner.
  • Completing daily paperwork, including advanced reports, sign-in sheets, overtime authorization, shift swaps, incident reports, and checking for updated documents from the client.
  • Supervising the security officers assigned to the site, and acting as a resource for security issues in accordance with health authority and regulatory requirements.
    • Assisting with departmental site scheduling, ensuring that all shifts are covered, and assisting with coverage where needed.
    Performing site patrols and responding to necessary codes and calls.
    • Assisting with conducting regular fire drills and security education sessions, maintaining records, and preparing incident reports, and other safety and security incident documentation.
  • I covered for the Site Supervisor as the second in command during periods of their absence.

Security Officer

Paladin Security Group
St. John's, Newfoundland and Labrador
04.2022 - 02.2023
  • Log and report all incidents reported by hospital staff, physicians, patients, or visitors. Patrol the interior and exterior of the facility, preventing unauthorized entry; in a composed manner, direct individuals initiating disruption to leave the premises. While on patrol, monitor risks such as unlocked doors, blocked entrances and exits, mechanical issues, hazardous materials, and additional breaches of security.
    Two-way radio use and professionalism.
    Respond to alarms and emergency calls for assistance.
    Monitoring situations, cameras, property, and events. Communicate in a truthful and receptive manner under all circumstances, as well as provide information regarding the facility as requested by personnel.
    Sustain effective relationships with key stakeholders and visitors through courteous and respectful relations, perceived from their viewpoint.
    Monitor and screen visitors and clients in a professional manner in order to grant access to the facility.

Instructor

MOUNT PEARL MINOR BASEBALL ASSOCIATION
Mount Pearl, NL
04.2016 - 09.2022
  • Full time skills instructor for Mount Pearl Minor Baseballs summer day camps operated for ages 7-15, and T-Ball program operated for ages 4-5.
  • Tasks include: Executing all drills put in place by the camp organizer, making sure all children are included, teaching skills to the children through oral explanations, and visual demonstrations, maintaining the safety of all children in the care of the camp, creating a fun and safe environment for all participants, maintaining open and effective communications with coworkers to increase productivity and ensure everything runs smoothly, work with parents and problem solve any and all issues in real time, and being able to work in a position of authority.

Covid Screening Officer

Paladin Security Group
St. John's, Newfoundland and Labrador
11.2021 - 04.2022
  • Monitor foot traffic at Newfoundland & Labrador Health Services facilities. Screen all visitors, staff, contractors, for flu/COVID like symptoms.
  • Keep records of all foot traffic and all visitors. Secure records after every shift for review by the supervisor.
  • Utilize Microsoft Teams and Excel to document during shift.
  • Utilize two-way radio where needed.
  • Verbal de-escalation of agitated/aggressive clients.
  • Legal note-taking as required.
  • Upheld strong customer service standards.
  • Adhered to company CARE culture.

Baseball Instructor

MOUNT PEARL MINOR BASEBALL ASSOCIATION
Mount Pearl, NL
04.2015 - 09.2015
  • Instruct Minor Baseball novice (ages 6-7) and rookie (ages 8-9) divisions within Mount Pearl.
  • Tasks include: Supervision of all kids involved, officiating all games played, ensure fair play, being able to work together with coworkers to ensure the programs run smoothly, being able to work in a position of authority.

Education

High School Diploma -

O'Donel High School
2017

Undergraduate

Memorial University of Newfoundland

Skills

  • Able to multitask
  • Committed
  • Detail-oriented
  • Good communicator
  • High energy
  • People person
  • Problem solver
  • Team player
  • Good with computers
  • Able to work in a position of authority
  • Level-headed
  • Willing to work
  • Community-minded
  • Incident reporting
  • Crisis management
  • Data analysis
  • Staff training
  • Client relations
  • Emergency response
  • Team leadership
  • Performance management
  • Incident management
  • Patrol procedures
  • Operations management
  • Verbal de-escalation
  • First Aid Experience

Certification

  • Standard First Aid - Level C CPR/with AED ID -#1718808843
  • First Aid for Opioid Poisoning Emergencies.
  • Management of Aggresive Behaviour from MOAB Training International.
  • OHS Committee, WHS Representative and Designate Certification Training - Level 1 - ID Aar9588426
  • OHS Committee, WHS Representative and Designate Certification Training - Level 2 - ID Aar9588426
  • Baseball Canada - Competition Introduction 13U Trained - NCCP #6080161
  • Baseball Canada - Competition Introduction 15U Trained - NCCP #6080161
  • Baseball Canada - Competition Introduction 16+ Trained - NCCP #6080161
  • Baseball Canada - Trained Baseball Pitching & Catching Beginner - NCCP #6080161
  • Coaching Association of Canada - Coaching Athletes with a Disability - NCCP #6080161
  • Coaching Association of Canada - Making Head Way in Sport (Concussion Training) - NCCP #6080161

Websites

Accomplishments

  • 2024 Q1 Canadian Security Lifesaver Award - For committing true acts of kindness, selflessness, and bravery, resulting in the greatest achievement of all; Saving a Human Life.
  • Numerous NL provincial gold & silver medals from Baseball NL

Affiliations

  • Highly involved in the baseball community, volunteering coaching numerous teams with ages ranging from 16-22, and Senior Provincial/club. Currently sit on the Baseball Newfoundland Senior/Junior Committee responsible for the development of Senior and Junior baseball in Newfoundland, along with the development of policies, rules, and procedures surrounding the same.
  • Avid sports fan with a love for watching numerous sports.
  • Country music fan with a love for music.
  • Enjoy travelling within and outside the province
  • Dog dad!

References

References available upon request.

Timeline

Security Site Supervisor

Paladin Security Group
10.2024 - Current

Security Shift Lead - Waterford Hospital

Paladin Security Group
02.2023 - 10.2024

Security Officer

Paladin Security Group
04.2022 - 02.2023

Covid Screening Officer

Paladin Security Group
11.2021 - 04.2022

Instructor

MOUNT PEARL MINOR BASEBALL ASSOCIATION
04.2016 - 09.2022

Baseball Instructor

MOUNT PEARL MINOR BASEBALL ASSOCIATION
04.2015 - 09.2015

High School Diploma -

O'Donel High School

Undergraduate

Memorial University of Newfoundland
AARON DOWDEN