Aaron Cruickshank
Port Coquitlam
Summary
Accomplished Manager of Field Operations (formerly Trainmaster) at SRYRaillink, I leveraged operational efficiency and interpersonal skills to enhance team collaboration and customer satisfaction. My leadership fostered robust relationships, contributing to substantial market share growth.
Operations professional with extensive background in managing field operations and enhancing operational workflows. Proven track record in implementing effective strategies that boost productivity and reduce downtime. Known for fostering strong team dynamics and delivering results through adaptive problem-solving and resource management.
Overview
27
27
years of professional experience
Work History
Manager of Field Operations
SRYRaillink
04.2005 - Current
- Achieved higher employee retention rates by creating a supportive work environment that values professional development.
- Improved team collaboration with regular communication and collaboration.
- Developed a successful field operations strategy, aligning business objectives and targets with daily activities.
- Boosted customer satisfaction levels by closely monitoring service quality and promptly addressing concerns.
- Fostered strong relationships with customers and vendors through effective communication skills.
- Delivered comprehensive reports on field operation performances, highlighting successes and areas requiring further attention or improvement efforts.
- Managed a large workforce of field personnel, ensuring timely task completion and adherence to company policies.
- Contributed to long-term strategic planning initiatives aimed at boosting overall company success in market share growth.
- Enhanced overall operational efficiency by streamlining processes and implementing new strategies.
- Conducted thorough risk assessments for all field operations, minimizing potential hazards and ensuring safety compliance.
- Consistently met or exceeded key performance indicators, demonstrating a strong commitment to achieving organizational goals and objectives.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
Sanitation Engineer
IPI
08.1999 - 03.2005
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Operated automatic crushing equipment, incinerators and recycling sorters.
- Collected large items such as mattresses, furniture and appliances.
- Worked collection route with customers each day requiring waste removal and recycling services.
Shift Manager
McDonald's Restaurant
01.1998 - 03.2005
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
High School Diploma -
Centennial High School
Coquitlam, BC06-1997
Skills
- Operations management
- Operational efficiency
- Training and mentoring
- Strategic planning
- KPI tracking
- Emergency Incident Handling
- Teamwork and collaboration
- Customer service
- Effective leader
- Interpersonal skills
- Relationship building
Languages
English
Professional Working
Timeline
Manager of Field Operations
SRYRaillink
04.2005 - Current
Sanitation Engineer
IPI
08.1999 - 03.2005
Shift Manager
McDonald's Restaurant
01.1998 - 03.2005
High School Diploma -
Centennial High School
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