Aaron Chen
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations
GJ international Trading Ltd.
09.2023 - Current
- Lead all aspects of daily operations within logistics and supply chain sectors to garner cost savings
- Oversee financial planning, including budget creation and approval processes in collaboration with senior executives
- Streamline office automation and operational efficiency through implementation of HRIS, WMS, and ERP systems
- Direct key projects that fuel business expansion and increase productivity across the board
- Uphold high standards of quality and safety to guarantee compliance with industry norms and regulations
- Formulate and implement policies to fortify operational integrity and optimize day-to-day workflows
- Foster all in inclusive workplace environment that encourages team collaboration and on-going improvement
- Liaise with senior leadership to develop and execute long-term strategies and technological advancements
- Cultivate strong client relationships through superior service delivery and resolving client concerns
- Promote utilization of AI and automation technologies to reduce costs and improve operational efficiency
- Administer end-to-end oversight of IT infrastructure, including procuring and deploying cutting-edge technology solutions
- Decreased 20% operational costs through process improvements and vendor negotiations
- Increased 15% year-over-year in revenue growth by aligning financial plans with strategic business goals
- Improved 40% recruitment processes and escalated 25% retention rates through HR technology implementations
- Boosted 35% organizational productivity by applying lean and agile methodologies
- Ensured compliance with industry best standards by conducting organizational audits and assessing employee training programs
- Minimized 20% operational risks by implementing risk mitigation frameworks and policy formation
- Enabled 30% growth in number of clients through development of loyalty and incentive programs
- Saved 10% in annual operational costs by incorporating AI analytics tools into automation structure
- Sustained three times operational efficiency by upgrading and investing in IT infrastructure and networks
- Fine-tuned e-commerce operations through centralization of logistics and third-party freight transportation
Human Resources & Office Operation Manager
GLENMORE PRINTING LTD.
02.2022 - 09.2023
- Delivered strategic change management advice to support C-level executives during organizational restructuring
- Managed and motivated employees to be productive and engaged in work.
- Managed complex employee relations issues, conducting thorough investigations to ensure fair resolutions for all parties involved.
- Implemented performance management system to align individual goals with company objectives, fostering a culture of continuous improvement.
- Performed GAP analyses to evaluate association between business goals and HR capabilities
- Partnered with stakeholders and internal clients to orchestrate large-scale organizational redesigns aimed at enhancing profitability and cultural stability
- Oversaw initiation and execution of HR programs across multiple business domains, including planning sessions for Executive Management Teams, management incentive programs, and performance management differentiation
- Progressed through several roles within human resources, ultimately taking on a management position overseeing team leadership and a holistic recruitment and employee engagement strategy
- Transformed HR information system from an in-house paper-based system to a third-party cloud-based platform with a focus on data management and employee accessibility revitalization
- Advised management on HR policies, compliance with legislations, and people management strategies
- Launched and deployed next-generation Human Resources Information System to refine data management
- Transformed employee classification system to strengthen cultural representation and optimize talent development strategies
- Improved performance management and established reward systems by conducting strategic planning sessions
- Played a key role in implementing strategic HR initiatives that fostered a profitable and stable organizational culture
- Updated HR policies and led training sessions to uphold compliance with industry standards and reduce legal penalties
Business Consultant
HERO TECHNOLOGY LTD, HERO&HEROES HOLDINGS INC.
12.2019 - 02.2022
- Oversaw strategic overhaul and transformation of corporate structures and business operations to meet and exceed market demands and client expectations
- Managed client-specific projects while ensuring alignment and coordination with client visions and objectives
- Directed deep-dive analyses into clients' business landscapes while employing a mix of shadowing, interviews, and data analytics to identify actionable insights
- Created and implemented forward-thinking business plans that pivoted operations toward growth and innovation to set new industry benchmarks
- Modernized client systems integration by forging partnerships with IT to refine agile project management
- Developed innovative HR programs that standardized procedures and ingrained a culture of compliance and excellence
- Introduced fresh perspectives and innovative strategies into the workplace by staying abreast of industry advancements
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Human Resources Manager
EYEXPO TECHNOLOGY CORP
12.2017 - 02.2022
- Oversaw initiation, interpretation, and execution of strategic HR policies to drive organizational governance
- Steered the development and implementation of benefits scheme tailored to support dynamics of newly formed business unit
- Transformed full-cycle recruitment processes to expand personnel count from 25 to 33 within one year
- Integrated Visio and Agile methodologies to optimize budget management and workflow dynamics for key stakeholders
- Standardized HR operations and created SOPs by utilizing Bamboo HR and Workable to strengthen employee engagement and data accessibility
- Organized orientation and workforce integration programs to bolster employee engagement and improve talent management
- Co-developed employee handbook to record procedures and standards for payroll, benefits, and performance assessments
- Elevated strategic financial stewardship by managing and allocating a $1.5M annual budget dedicated to human capital
- Ascended from Administrative Manager to Human Resources Manager within three months through decisive leadership
- Slashed 30% in annual purchasing costs and realized $10K in savings by deploying a centralized procurement system
- Decreased office lease costs by $200K and design expenses by two-thirds, from $300K to $100K through strategic negotiations
- Increased coverage scope and reduced 30% premiums by revamping the employee health benefits plan
- Pioneered a Work-from-Home protocol by employing 360-degree feedback mechanisms and network security measures
- Refined staffing strategies in collaboration with executive management to identify and secure best candidates for key roles
- Empowered hiring managers in technical and administrative domains by leveraging expertise in industry-specific recruitment needs
- Guided management through complex employee relations issues and organizational transitions, enhancing conflict resolution and performance management outcomes
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Business Owner
THE MILL CAFÉ
01.2016 - 10.2017
- Launched a vibrant café from scratch while overseeing all aspects from financials to customer interactions with a focus on creating a welcoming and inviting atmosphere
- Expanded market presence by innovating marketing strategies and engaging customers via social media and local networking events
- Secured partnership with TWG Tea to drive brand prestige and attract a discerning clientele through exclusive offerings
- Designed an engaging website and promotional materials to broaden reach and invite investments to fuel expansion
- Led café's expansion, adding a new site tailored to upscale merchandise and top-tier customer service
- Mastered operational leadership, from strategic planning to management of merchandising, marketing, and team development
- Boosted profits by 60%, increasing daily sales from $900 to $1,500 through product placement and exceptional customer service
- Nurtured relationships with multiple vendors to streamline procurement and supply of premium products and equipment
- Boosted customer engagement and retention by leveraging digital marketing tools and collaborating with community influencers
Education
No Degree - Product Manager
Questrom School of Business
Distance Learning, Online11-2020
Bachelor of Arts - Human Resources,Labour Studies & Political Science
Simon Fraser University
Burnaby, BC08-2016
Skills
- HRIS implementation
- Budget management
- Policy formulation
- Performance management
- Employee relations
- Organizational design
- Data analysis
- Risk assessment
- Client relationship management
- Talent acquisition
- Payroll administration
- Onboarding and orientation
- Employee relations management
- HR metrics analysis
- Diversity and inclusion
- Compliance assurance
- Human resources operations
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Certification
Chartered Professional in Human Resources CPHRBC, In Progress
Vancouver, BC
Timeline
Assistant Director of Operations
GJ international Trading Ltd.
09.2023 - Current
Human Resources & Office Operation Manager
GLENMORE PRINTING LTD.
02.2022 - 09.2023
Business Consultant
HERO TECHNOLOGY LTD, HERO&HEROES HOLDINGS INC.
12.2019 - 02.2022
Human Resources Manager
EYEXPO TECHNOLOGY CORP
12.2017 - 02.2022
Business Owner
THE MILL CAFÉ
01.2016 - 10.2017
No Degree - Product Manager
Questrom School of Business
Bachelor of Arts - Human Resources,Labour Studies & Political Science
Simon Fraser University
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