Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aaron Bouchard

Winnipeg,Manitoba

Summary

Diligent university student working towards my bachelor degree in Social Work at University of Manitoba, seeking part-time employment. Possess strong organizational, communication, and multitasking skills. Proven ability to balance academic responsibilities with work and extracurricular activities. Eager to apply my skills and contribute to a team while gaining practical experience

Overview

10
10
years of professional experience

Work History

Case Aide

SAGKEENG CHILD & FAMILY SERVICES INC
04.2023 - 08.2024
  • Assists the Direct Service Workers with crisis/emergency responses to children in care and/or families as required
  • Assists worker on regular home-visits, with the child in care, but also with foster parents to ensure child's needs are monitored and assessed
  • Prepares written assessments from observing family visits and forwards to the Direct Service Worker for file documentation
  • Supervises family visits as required and ensures that clientele are present in the room for the duration of the visit.
  • Facilitated communication between clients and other service providers.

Warranty Administrator

FORT GARRY FIRE TRUCKS
01.2023 - 04.2023
  • Provide professional warranty support for our customers over the phone and in written communications
  • Maintain key records such as electronic databases and hard copy files
  • Troubleshoot issues and provide parts to customers for units currently under the warranty period
  • Provide technical support to units both in and out of the warranty period
  • Occasionally use standard accounting transactions such as journal entries, general ledger, customer accounts, accounts receivable, and accounts payable.

Service Advisor

THE NEW WINNIPEG DODGE
01.2021 - 01.2023
  • Scheduling service & repair appointments
  • Answering incoming phone calls and inquiries related to vehicle servicing
  • Maintain clear communication with both the customers and technician, ensuring that the customer's expectations are met and achieved
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Developed estimates by costing materials, supplies, and labor.

Service Advisor

CROWN TOYOTA
05.2019 - 11.2020
  • Scheduling service & repair appointments
  • Answering incoming phone calls and inquiries related to vehicle servicing
  • Maintain clear communication with both the customers and technician, ensuring that the customer's expectations are met and achieved
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Developed estimates by costing materials, supplies, and labor.

Service Advisor

WILF'S ELIE FORD
05.2018 - 05.2019
  • Manage and oversee the service center's workflow and scheduling
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
  • Verify warranty and service contract coverage by examining records and papers
  • Leading a team of technicians to perform quality maintenance and repairs in a timely fashion and coordinate between customer and service technician for auto repairs.

Customer Service Representative

BIRCHWOOD AUTOMOTIVE GROUP
01.2017 - 01.2018
  • Respond to incoming telephone inquiries about vehicle maintenance and collision repairs from potential and current customers for various dealerships
  • Telephone customers to confirm appointments, to inform them of outstanding safety recalls and to recommend maintenance options based on vehicle profiles
  • Liaise by telephone and email with employees in other department such as Collision Consultants, Fixed Operation Managers, Parts Consultants and Service Advisors
  • Provide supervisors and managers daily operational feedback pertaining to the call center
  • Alternate among specialized databases such as Reynolds, CDK and DealerMine to process customer inquiries and to set appointments.

Support Worker

NEW DIRECTIONS YOUTH AND FAMILY SERVICES
07.2015 - 06.2017
  • Provide continuous care and support to adult with intellectual and physical disabilities living in a 24 hour supervised community home
  • Ensure the constant safety and security of the residents and report any incidents to the appropriate authorities
  • Assist with task such as cleaning common areas, cooking meas for residents, washing clothes and bedding and shopping for essential household items
  • Promoted community integration by providing extensive physical, emotional and social support.

Support Worker

GOVERNMENT OF MANITOBA
01.2015 - 01.2017
  • Provide respite care to young youth with developmental issues under the age of sixteen to alleviate stress on families
  • Assist participants to develop relationships with others through community activities
  • Participated in professional development and training opportunities to enhance clinical skills
  • Facilitated peer support groups to help clients connect with others.

Education

Bachelor of Social Work -

University of Manitoba
Winnipeg, MB
2028

Skills

  • Excellent written and oral communication and interpersonal skills with the public, colleagues and managerial leaders
  • Ability to work under little to no supervision and in a team environment
  • Strong knowledge of Microsoft Office Applications (Excel, Word, Office)
  • Strong organizational skills

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Case Aide

SAGKEENG CHILD & FAMILY SERVICES INC
04.2023 - 08.2024

Warranty Administrator

FORT GARRY FIRE TRUCKS
01.2023 - 04.2023

Service Advisor

THE NEW WINNIPEG DODGE
01.2021 - 01.2023

Service Advisor

CROWN TOYOTA
05.2019 - 11.2020

Service Advisor

WILF'S ELIE FORD
05.2018 - 05.2019

Customer Service Representative

BIRCHWOOD AUTOMOTIVE GROUP
01.2017 - 01.2018

Support Worker

NEW DIRECTIONS YOUTH AND FAMILY SERVICES
07.2015 - 06.2017

Support Worker

GOVERNMENT OF MANITOBA
01.2015 - 01.2017

Bachelor of Social Work -

University of Manitoba

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