Aaron Bouchard
Winnipeg,Manitoba
Summary
Diligent university student working towards my bachelor degree in Social Work at University of Manitoba, seeking part-time employment. Possess strong organizational, communication, and multitasking skills. Proven ability to balance academic responsibilities with work and extracurricular activities. Eager to apply my skills and contribute to a team while gaining practical experience
Overview
10
10
years of professional experience
Work History
Case Aide
SAGKEENG CHILD & FAMILY SERVICES INC
04.2023 - 08.2024
- Assists the Direct Service Workers with crisis/emergency responses to children in care and/or families as required
- Assists worker on regular home-visits, with the child in care, but also with foster parents to ensure child's needs are monitored and assessed
- Prepares written assessments from observing family visits and forwards to the Direct Service Worker for file documentation
- Supervises family visits as required and ensures that clientele are present in the room for the duration of the visit.
- Facilitated communication between clients and other service providers.
Warranty Administrator
FORT GARRY FIRE TRUCKS
01.2023 - 04.2023
- Provide professional warranty support for our customers over the phone and in written communications
- Maintain key records such as electronic databases and hard copy files
- Troubleshoot issues and provide parts to customers for units currently under the warranty period
- Provide technical support to units both in and out of the warranty period
- Occasionally use standard accounting transactions such as journal entries, general ledger, customer accounts, accounts receivable, and accounts payable.
Service Advisor
THE NEW WINNIPEG DODGE
01.2021 - 01.2023
- Scheduling service & repair appointments
- Answering incoming phone calls and inquiries related to vehicle servicing
- Maintain clear communication with both the customers and technician, ensuring that the customer's expectations are met and achieved
- Maintained high customer satisfaction standards to meet or exceed targets
- Developed estimates by costing materials, supplies, and labor.
Service Advisor
CROWN TOYOTA
05.2019 - 11.2020
- Scheduling service & repair appointments
- Answering incoming phone calls and inquiries related to vehicle servicing
- Maintain clear communication with both the customers and technician, ensuring that the customer's expectations are met and achieved
- Maintained high customer satisfaction standards to meet or exceed targets
- Developed estimates by costing materials, supplies, and labor.
Service Advisor
WILF'S ELIE FORD
05.2018 - 05.2019
- Manage and oversee the service center's workflow and scheduling
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Verify warranty and service contract coverage by examining records and papers
- Leading a team of technicians to perform quality maintenance and repairs in a timely fashion and coordinate between customer and service technician for auto repairs.
Customer Service Representative
BIRCHWOOD AUTOMOTIVE GROUP
01.2017 - 01.2018
- Respond to incoming telephone inquiries about vehicle maintenance and collision repairs from potential and current customers for various dealerships
- Telephone customers to confirm appointments, to inform them of outstanding safety recalls and to recommend maintenance options based on vehicle profiles
- Liaise by telephone and email with employees in other department such as Collision Consultants, Fixed Operation Managers, Parts Consultants and Service Advisors
- Provide supervisors and managers daily operational feedback pertaining to the call center
- Alternate among specialized databases such as Reynolds, CDK and DealerMine to process customer inquiries and to set appointments.
Support Worker
NEW DIRECTIONS YOUTH AND FAMILY SERVICES
07.2015 - 06.2017
- Provide continuous care and support to adult with intellectual and physical disabilities living in a 24 hour supervised community home
- Ensure the constant safety and security of the residents and report any incidents to the appropriate authorities
- Assist with task such as cleaning common areas, cooking meas for residents, washing clothes and bedding and shopping for essential household items
- Promoted community integration by providing extensive physical, emotional and social support.
Support Worker
GOVERNMENT OF MANITOBA
01.2015 - 01.2017
- Provide respite care to young youth with developmental issues under the age of sixteen to alleviate stress on families
- Assist participants to develop relationships with others through community activities
- Participated in professional development and training opportunities to enhance clinical skills
- Facilitated peer support groups to help clients connect with others.
Education
Bachelor of Social Work -
University of Manitoba
Winnipeg, MB2028
Skills
- Excellent written and oral communication and interpersonal skills with the public, colleagues and managerial leaders
- Ability to work under little to no supervision and in a team environment
- Strong knowledge of Microsoft Office Applications (Excel, Word, Office)
- Strong organizational skills
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Case Aide
SAGKEENG CHILD & FAMILY SERVICES INC
04.2023 - 08.2024
Warranty Administrator
FORT GARRY FIRE TRUCKS
01.2023 - 04.2023
Service Advisor
THE NEW WINNIPEG DODGE
01.2021 - 01.2023
Service Advisor
CROWN TOYOTA
05.2019 - 11.2020
Service Advisor
WILF'S ELIE FORD
05.2018 - 05.2019
Customer Service Representative
BIRCHWOOD AUTOMOTIVE GROUP
01.2017 - 01.2018
Support Worker
NEW DIRECTIONS YOUTH AND FAMILY SERVICES
07.2015 - 06.2017
Support Worker
GOVERNMENT OF MANITOBA
01.2015 - 01.2017
Bachelor of Social Work -
University of Manitoba
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