Experienced Retail Professional with strong ability to provide excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Overnight Fulfillment Associate
Walmart Canada
11.2020 - 06.2024
Assisted in the preparation for store openings by completing assigned tasks, maintaining an organized and visually appealing sales floor environment.
Improved overnight productivity by collaborating effectively with team members to complete tasks on time.
Participated in regular overnight team meetings, discussing strategies for improving efficiency and addressing any challenges encountered.
Managed high-volume inventory shipments, ensuring prompt unloading and swift organization of new stock items for immediate use on sales floor displays.
Utilized handheld devices for scanning merchandise and inventory barcodes, assisting in efficient inventory management practices.
Completed assigned tasks within designated timeframes, resulting in consistently meeting or exceeding performance standards set forth by management staff.
Communicated with other departments to facilitate fulfillment activities and address issues.
Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
Implemented an unofficial inventory purge cycle that coordinated multiple teams, manual rechecking backroom inventory to optimize shelf availability.
Supported the efforts of another location dealing with issues on their annual inventory cycle.
Customer Experience Salesfloor Associate
Walmart Canada
04.2020 - 11.2020
Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
Collaborated with fellow associates to maintain accurate inventory levels and efficient merchandise presentation.
Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
Enhanced customer satisfaction by providing personalized assistance and product recommendations on the sales floor.
General Labourer
Rock'n Bobcat Service Ltd.
Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Transported heavy materials using wheelbarrows throughout work zone.
Commercial Furniture Installer
Reilly Transfer Group
Followed manufacturer manuals, diagrams and specifications to properly install and repair office furniture and equipment.
Safely transported furniture products between warehouses, stores, showrooms, and clients'' locations using appropriate vehicles and equipment.
Conducted thorough post-installation inspections to guarantee proper assembly and functionality of furniture items.
Inspected and documented products for damage and quality prior to installation or delivery.
Uncrated, assembled and installed furniture and office equipment in customers' homes or offices.
Demonstrated a strong work ethic by consistently arriving on time and completing projects as scheduled, leading to increased trust among customers and colleagues alike.
Education
High School Diploma -
Charles Spencer High School
Grande Prairie, AB
06.2019
Series - Project Management
University of Alberta
Edmonton, AB
04.2020
Certificate - Business Analysis
U of A, Faculty of Extension
Edmonton, Alberta
06.2020
Certificate - Canadian Securities Course
Canadian Securities Institute
02.2024
Skills
Deadline-oriented
Willing to Learn
Punctual and Reliable
Friendly and Courteous
Efficient Work Prioritization
Problem-solving abilities
Critical Thinking
Customer Relations
References
Jon Wetstein, Assistant Store Manager, 780-974-5587