Aaron Ashman
Cambridge,Ontario
Summary
Versatile and results-driven customer service representative with a strong background in technical support, retail merchandising, and clinical settings. Known for adaptive problem-solving skills and a commitment to client satisfaction. Proficient in leveraging social media and technology platforms to enhance brand awareness and drive sales. Exceptional multi-tasker with the ability to prioritize and adapt swiftly to new challenges. Eager to contribute to a dynamic team and advance within the organization, drawing on my adaptable and knowledgeable approach.
Overview
8
8
years of professional experience
Work History
Resolution Case Manager
Sunlife Financial
Waterloo, Ontario
01.2023 - Current
- Correspondence emails and communication in regards of insurance benefits of clients.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Maintained up-to-date case records with case activity status.
Cashier and Footwear Associate
Sportchek
Cambridge, Ontario
03.2016 - Current
- Responsible for product placement and organization of footwear products on and off the floor
- Ensuring great customer service in an efficient manner as well as interaction with toddlers and young children
- Constantly learning new products and technology in modern footwear for hiking, running, and training.
Instructional assistant
Wilfrid Laurier University
Waterloo, Ontario
09.2022 - 01.2023
- Responsible for instructing and teaching in a laboratory setting consisting of upper year students
- Assisting faculty with student communication via emails and in-person meetings.
Parts Associate
Mercedes-Benz
Kitchener-Waterloo, Ontario
04.2022 - 09.2022
- Took on a variety of roles that include greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Responsible for sorting and delivering parts to customers.
Sales associate
The Source
Kitchener, Ontario
10.2020 - 03.2022
- Promptly responded to inbound call inquiries in regards to Bell Residential Services
- Developed a strong sense of company product and service knowledge through self-education to better assist customers with concerns, questions, and service needs
- Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software
- Used strong product knowledge and problem-solving skills to assist customers with their concerns in a work from home environment
- Took on a variety of roles that include greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
Volunteer
South Cambridge Dental
Cambridge, Ontario
09.2021 - 01.2022
- Responsible for administrative tasks such as booking appointments, insurance claims, and organizing documentation
- Cleaning and preparing tools for procedures of extraction, cleaning, and oral examination
- Greeting guests upon entrance of clinic and completing COVID-19 screening.
Call Centre Work from home assignment
Bell
Cambridge, Ontario
04.2020 - 06.2020
- Assisting customers with troubleshooting of home internet and television services
- Promptly responded to inbound call inquiries in regards to Bell Residential Services
- Developed a strong sense of company product and service knowledge through self-education to better assist customers with concerns, questions, and service needs
- Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software.
Education
Bachelor of Science - Biology
Wilfrid Laurier University
01.2023
Skills
- Customer Service
- Data Entry
- Email Correspondence
- Payment Processing
- Assignment Grading
- Student Supervision
- Client Account Management
- Upselling
- Sales Development
- Conflict Resolution
- Meeting Deadlines
- Service-Oriented
- Problem-Solving
Timeline
Resolution Case Manager
Sunlife Financial
01.2023 - Current
Instructional assistant
Wilfrid Laurier University
09.2022 - 01.2023
Parts Associate
Mercedes-Benz
04.2022 - 09.2022
Volunteer
South Cambridge Dental
09.2021 - 01.2022
Sales associate
The Source
10.2020 - 03.2022
Call Centre Work from home assignment
Bell
04.2020 - 06.2020
Cashier and Footwear Associate
Sportchek
03.2016 - Current
Bachelor of Science - Biology
Wilfrid Laurier University
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