Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Aaron Alvarez

Hayward

Summary

Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Member Service Representative

Costco
Hayward
02.2025 - 08.2025
  • Assisted members with inquiries and product information at customer service desk.
  • Resolved member complaints while maintaining a positive shopping experience.
  • Educated members about store policies, promotions, and services available.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Provided guidance to members on how best to use products or services offered by the organization.

Conflict Mediating

Mt. Eden High School
Hayward
08.2023 - 06.2024
  • Facilitated mediation sessions between conflicting parties to foster understanding.
  • Assisted in creating resources and tools for employees to resolve conflicts independently.
  • Actively listened to both sides during negotiations and encouraged open communication between them.

Peer Mentor

Mt. Eden High School
Hayward
08.2022 - 06.2024
  • Guided students through academic challenges and provided support for personal growth.
  • Conducted workshops on study skills and effective communication strategies for peers.
  • Developed strategies for helping mentees overcome personal challenges that may interfere with their education goals.
  • Participated in conflict resolution and problem-solving to support healthy coping skills.

Education

High School Diploma -

Mt. Eden High School
Hayward, CA
06-2024

Skills

  • Customer service
  • Product knowledge
  • Complaint resolution
  • Mediation techniques
  • Service education
  • Customer relationship management

Affiliations

  • Automotive
  • Use of tools / hardware
  • Fitness

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Drivers License
  • Peer Mentor
  • Conflict Mediator

Timeline

Member Service Representative

Costco
02.2025 - 08.2025

Conflict Mediating

Mt. Eden High School
08.2023 - 06.2024

Peer Mentor

Mt. Eden High School
08.2022 - 06.2024

High School Diploma -

Mt. Eden High School

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Aaron Alvarez