Aaron Almanza

• Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
• Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.
• Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
• Prepared comprehensive incident reports after each notable event involving theft or other security breaches, enabling appropriate follow-up actions from management or law enforcement agencies where applicable.

Ensure to give outstanding customer service

Cash Handling

Knowledge of point of sale

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Greeted customers entering store and responded promptly to customer needs.