Aarna Makhija
Thorold,ON
Summary
With a background in retail sales and two years into a four-year criminology program, I bring strong communication, organizational, and problem-solving skills to an administrative or paralegal role. I’m experienced in managing multiple tasks, handling confidential information, and maintaining detailed records—skills directly transferable to legal settings. My academic foundation in criminology, combined with my ability to manage high-volume environments and coordinate tasks, will help streamline administrative processes and client support in any corporate and legal environment.
Overview
2
2
years of professional experience
Work History
SALES ASSOCIATE
MICHAEL KORS
08.2024 - Current
- Drive results by delivering an elevated customer experience
- Perform operational tasks with excellence
- Foster customer relationships by continually developing knowledge of current trends and styling techniques
- Brainstorm with management to create innovative ways to maximize sales results
- Helped team increase sales by 16% in August after coming on as a full-time employee
SALES ASSOCIATE
ADIDAS
01.2024 - 08.2024
- Display and practice excellent retail skills
- Deliver 'above and beyond' customer service
- Stay up to date with new merchandise and upcoming promotions, as well as keeping track of the competition
- Setting personal sales goals and meeting them at the end of the week
- Maximum sales driven on a full shift was over $7,000
TECHNICAL SUPPORT ADVISOR
CONCENTRIX
08.2023 - 01.2024
- Professionally communicate and enhance customer experience via inbound calls and outbound calls
- Assist customers using a call flow and troubleshooting guide to answer questions and solve problems
- Track, document, and retrieve information in databases
- Resolve technical issues related to hardware and software
- Conflict resolution; some cases were delicate, such as mass data loss, therefore, some customers required extra attention, de-escalating situations and using interpersonal skills to effectively communicate solutions using different methods assisting customers of different ages and technological abilities
- Providing exceptional customer service support
- Maintain and expand knowledge of client products and services, such as smartphones, tablets, computers, and wearables
- Familiarity and expertise with iOS and macOS
PHOTOGRAPHER/EDITOR
DIGITAL ATTRACTIONS-JOURNEY BEHIND THE FALLS
04.2023 - 07.2023
- Handled professional equipment to capture and direct green screen photoshoots of individuals and groups
- Used basic editing skills to touch up pictures and edit them to backgrounds of customers liking
- Handled cash and card transactions as well as recorded sales
- Provided excellent customer service and met several deadlines with hundreds of photos edited
- Most photos edited in one weekend: 3,400
Education
Honours BA - Critical criminology
Brock University
01.2026
Skills
- Multilingual
- MacOS and iOS-certified
- Microsoft Office Suite
- Customer service
- Communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Timeline
SALES ASSOCIATE
MICHAEL KORS
08.2024 - Current
SALES ASSOCIATE
ADIDAS
01.2024 - 08.2024
TECHNICAL SUPPORT ADVISOR
CONCENTRIX
08.2023 - 01.2024
PHOTOGRAPHER/EDITOR
DIGITAL ATTRACTIONS-JOURNEY BEHIND THE FALLS
04.2023 - 07.2023
Honours BA - Critical criminology
Brock University
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