Aaqifah Shaikh
Vancouver
Summary
Experienced and dedicated bus operator with an excellent safety record. Knowledge of UNIFOR collective agreement, routes, schedules and bus operations. I am organized, safety oriented and quick to think of solutions in a stressful situation.
Overview
7
7
years of professional experience
Work History
Transit Operator
Coast Mountain Bus Company (CMBC)
11.2022 - Current
- Maintaining safe and orderly operation of the bus by following company policies and procedures, conduct pre-trip inspections of vehicle
- Demonstrating courtesy and attention to passengers comfort and safety and providing a high level of customer service to passengers
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicating with TCOM via radio system to report delays, mechanical problems and accidents
- Maintained safe driving habits to protect property
and general public on roadways. - Directed emergency evacuation procedures during
times of crisis, protecting safety of all riders. - Drove and controlled electric trolleys
Training and Performance Specialist
CATSA
12.2021 - 12.2023
- Deliver in person on the job training, including but not limited to requisite post-course practical training and refresher courses
- Monitor tests and assessments related to all elements of our training program
- Supervise screening personnel's participation in practical skill development sessions
- Develop rapport and credibility within Screening Officers to increase effectiveness of training interactions
Screening Officer
CATSA
01.2019 - 12.2021
- Monitored and conducted passenger screening.
- Uphold strong customer service standards while completing screenings.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Searched individuals and baggage for weapons and other prohibited items.
- Watched each individual to assess demeanor and look for suspicious behavior.
Customer Service Representative
Air Canada
09.2018 - 02.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved customer service wait times to mitigate complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Diploma - International Business Management
Seneca College of Applied Arts and Technology
08.2013
Bachelor - Commerce
The Maharaja Sayajirao University of Baroda
08.2010
Skills
- Excellent interpersonal and customer service skills
- Ability to multiple tasks efficiently and handle the situation with decisiveness
- Knowledge of bus operations and regulations
- Proficient with Microsoft Office
Timeline
Transit Operator
Coast Mountain Bus Company (CMBC)
11.2022 - Current
Training and Performance Specialist
CATSA
12.2021 - 12.2023
Screening Officer
CATSA
01.2019 - 12.2021
Customer Service Representative
Air Canada
09.2018 - 02.2019
Bachelor - Commerce
The Maharaja Sayajirao University of Baroda
Diploma - International Business Management
Seneca College of Applied Arts and Technology
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