Summary
Overview
Work History
Education
Skills
Volunteer Work
Work Availability
Languages
Quote
Work Preference
Interests
Timeline
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Aanya Sharma

Toronto,ON

Summary

Customer-focused professional with proven expertise in front-end operations, team leadership, and food service. Proficient in streamlining processes, resolving customer concerns, and fostering collaborative work environments to achieve organizational goals. Known for exceptional communication skills, adaptability in fast-paced settings, and a commitment to delivering superior service. Skilled at balancing operational efficiency with team morale to create a seamless customer experience.

Overview

2
2
years of professional experience

Work History

Front End Supervisor

FreshCo
05.2024 - 10.2024
  • Supervised a team of front-end cashiers, ensuring efficient and friendly service to enhance customer satisfaction.
  • Managed daily cash flow by balancing cash registers and overseeing financial transactions to maintain accuracy.
  • Resolved escalated customer issues promptly, providing effective solutions to maintain positive customer relations.
  • Trained and mentored new cashiers on store policies, procedures, and best practices to ensure smooth operations.
  • Coordinated staff schedules and breaks to optimize coverage during peak hours.
  • Ensured compliance with store policies, including loss prevention and safety procedures.
  • Collaborated with other department supervisors to maintain a clean and organized front-end area.

Front End Cashier

Food Basics
06.2023 - 04.2024
  • Provided efficient and friendly service to enhance customer satisfaction during checkout.
  • Handled high volumes of transactions with accuracy, contributing to store sales goals.
  • Balanced cash drawers to ensure financial integrity at the end of each shift.
  • Addressed customer concerns promptly to resolve issues and build strong relationships.
  • Collaborated with team members to maintain seamless operations during busy periods.
  • Processed returns and exchanges efficiently, adhering to store policies and prioritizing customer satisfaction.

Server

D Junction Restaurant
10.2022 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Castlebrooke Secondary School
06-2024

Skills

  • Excellent customer service and communication abilities
  • Proficient in POS systems and transaction management
  • Experienced in supervising and training team members
  • Skilled in resolving customer concerns promptly and effectively
  • Strong organizational and multitasking capabilities
  • Adaptable problem-solver with attention to detail and time management
  • Ability to work collaboratively in team-oriented environments

Volunteer Work

  • Active volunteer at The Earth Saviours Foundation: Assisted with various community outreach and support initiatives.
  • Volunteer at Gurukul Kids NGO and Smile Foundation: Helped prepare and distribute meals to those in need.
  • CRY (Child Rights and You): Tutored elementary school children, providing academic support and mentorship.
  • Volunteer with People for Animals India and Visakha Society for the Protection and Care of Animals (VSPCA): Trained new volunteers and helped foster a commitment to community service.
  • World of Welcome (WOW) Leader at school for 2 years: Supported newcomer students by helping them adapt, select courses, and navigate school resources.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
German
Intermediate (B1)

Quote

Success is not final, failure is not fatal: It is the courage to continue that counts.
– Winston Churchill

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionFlexible work hours4-day work week

Interests

Reading

Volunteering and community involvement

Learning new languages

Sports

Music

Timeline

Front End Supervisor

FreshCo
05.2024 - 10.2024

Front End Cashier

Food Basics
06.2023 - 04.2024

Server

D Junction Restaurant
10.2022 - 04.2023

High School Diploma -

Castlebrooke Secondary School

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Aanya Sharma