Aanjaney Nevin
San Bruno
Summary
Dynamic IT Help Desk Agent with a proven track record at Sonoma State University, enhancing customer satisfaction through effective ticket management and remote support. Skilled in network connectivity and software installation, I excel in problem-solving and training new team members, ensuring seamless operations and a high-quality user experience.
Dental professional with solid foundation in dental assisting, skilled in supporting dental procedures and patient care. Proven ability to adapt to dynamic work environments and collaborate effectively with dental teams. Known for attention to detail and excellent communication skills, fostering positive experience for patients and colleagues.
Overview
4
4
years of professional experience
Work History
IT Help Desk Agent
Sonoma State University
08.2024 - 01.2025
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Assisted in network maintenance, performing regular checks to ensure optimal performance.
- Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.
- Trained new team members on company-specific software applications, ensuring seamless integration into the help desk team.
Dental Assistant
US Air Force
10.2020 - 10.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
Education
Bachelor of Science - Biology
Sonoma State University
Rohnert Park, CA05-2025
Skills
- Remote support
- Ticket management
- Software installation
- Network connectivity
- Dental radiography
- Digital X-ray proficiency
- Customer service
- Problem-solving
Languages
Malayalam
Native or Bilingual
Timeline
IT Help Desk Agent
Sonoma State University
08.2024 - 01.2025
Dental Assistant
US Air Force
10.2020 - 10.2024
Bachelor of Science - Biology
Sonoma State University
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