AANCHAL KUMARI
Brampton,Canada
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Package Handler(Part Time)
Fedex Ground
10.2023 - Current
- Load and unload packages from delivery vehicles.
- Lift and move heavy weights between destinations.
- Work quickly and efficiently while adhering to safety standards and ensuring packages are not damaged throughout the process.
- Communicate effectively with relevant personnel to carry out tasks.
Customer Sales Representative
Nespresso
11.2023 - 02.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Senior Analyst
eClerx (Xfinity, Comcast)
04.2022 - 08.2023
- Conduct complex data analysis and provide insights to support business decision-making.
- Develop and maintain analytical models and tools to support business needs.
- Collaborate with cross-functional teams to identify and solve business problems.
- Provide guidance and mentorship to junior analysts.
- Trained the new trainees.
- BEST PERFORMER FOR THE HIGHEST CANCELS.
Senior Sales Associate
Apple
12.2020 - 03.2022
- Help with day to day items of running the business.
- Assist with pick-ups, deliveries and errands as required.
- Assist in scheduling consultations, repairs, and onsite visits.
- Assist in displays, organizing of stock and inventory.
- Proficient in providing the right solutions to customers.
- Got recognized by the highest ATS.
Customer Service Representative
Teleperformance
12.2019 - 04.2021
- Handled customer inquiries and resolved issues in a high-volume contact center environment
- Maintained accurate customer records and processed transactions using CRM software
- Collaborated with team members to achieve departmental goals and improve customer satisfaction ratings
- Provide comprehensive administrative support to senior management, coordinating schedules and facilitating communication
- Manage office procedures, including document preparation, filing systems, and supply inventory
- Liaise with internal departments and external vendors to ensure smooth operations
- Assist in data compilation and report generation for performance metrics
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Post Degree Certificate - Business Administration
York University
Toronto, ON04-2025
Post Degree Certificate - Human Resource Management
York University
Toronto, ON06.2024
Bachelor of Arts - Political Science
Delhi University
12.2021
No Degree - Hospitality And Tourism Management
FRANKFINN INSTITUTE OF AVIATION AND HOSPITALITY
INDIA02-2019
Skills
- Administrative coordination
- MS Excel, Word, and PowerPoint
- Office procedure management
- Time management and multitasking
- Customer service excellence
- Interpersonal communication
- Data organization and reporting
- Problem-solving and decision-making
- Heavy lifting
- Shipping and receiving
- Order picking and processing
- Skid building
- Customer service
LANGUAGES
Fluent with English
Hindi
Timeline
Customer Sales Representative
Nespresso
11.2023 - 02.2024
Package Handler(Part Time)
Fedex Ground
10.2023 - Current
Senior Analyst
eClerx (Xfinity, Comcast)
04.2022 - 08.2023
Senior Sales Associate
Apple
12.2020 - 03.2022
Customer Service Representative
Teleperformance
12.2019 - 04.2021
Post Degree Certificate - Human Resource Management
York University
Bachelor of Arts - Political Science
Delhi University
Post Degree Certificate - Business Administration
York University
No Degree - Hospitality And Tourism Management
FRANKFINN INSTITUTE OF AVIATION AND HOSPITALITY
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