Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Aanchal Kanwar

Aanchal Kanwar

Surrey,BC

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

3
3
years of professional experience

Work History

Customer Experience Manager

Walmart Canada
01.2023 - Current
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Established cross-functional teams for improved communication between departments and better customer experiences.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Led team of expertise and professionals, offering mentoring and coaching to build knowledge and skills.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Customer Service Manager

Walmart Canada
10.2022 - 01.2023
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Human Resources Manager

West Sparrow Solutions Inc.
04.2021 - 03.2022
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

Education

Graduate Diploma in Human Resource Management

Melville School of Business, KPU
Surrey, Canada
06.2023

Bachelor’s in Commerce And Business Administration -

Punjab University
Chandigarh, India
09.2020

High School Diploma -

St. Joseph Sr. Secondary School
Chandigarh, India
03.2017

Skills

  • Great Communication Skills
  • Assertive
  • Talent Management
  • Marketing Strategy Development
  • Customer Relationship Management (CRM)
  • Strategic Decision Maker
  • Performance Evaluations
  • Confident and Optimistic
  • Empathetic
  • Cooperative and Respectful
  • Conflict Management
  • Strategic Planning
  • Cross-Functional Collaboration

Accomplishments

  • Shining Star of the Month Award, 2021-01-01, Nominated for outstanding work performance and supporting total store approach.
  • Performance Review 2021-2022, 2022-10-01, Achieved Exceed Performance review from my current manager for delivering the best to the standards required by Walmart and going above and beyond.
  • Shining Star of the Month Award, 2023-09-01, Nominated for excelling in leading numerous departments and achieving Walmart's goals.

Timeline

Customer Experience Manager

Walmart Canada
01.2023 - Current

Customer Service Manager

Walmart Canada
10.2022 - 01.2023

Human Resources Manager

West Sparrow Solutions Inc.
04.2021 - 03.2022

Graduate Diploma in Human Resource Management

Melville School of Business, KPU

Bachelor’s in Commerce And Business Administration -

Punjab University

High School Diploma -

St. Joseph Sr. Secondary School

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Aanchal Kanwar