Aanchal Kailey
Mississauga,ON
Summary
Versatile and results-driven hotel professional with hands-on experience across Front Desk Operations, Housekeeping, and Housekeeping Supervision. Proven ability to manage multiple operational responsibilities simultaneously, coordinate housekeeping teams, maintain guest satisfaction, and support front-desk operations in a fast-paced hotel environment. Strong organizational, communication, problem-solving, and leadership skills with a commitment to delivering exceptional guest service and maintaining high operational standards.
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Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Front Desk Receptionist
Days Inn
Mississauga, ON
02.2023 - Current
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Managed phone inquiries and directed calls to appropriate departments.
- Handled guest complaints promptly and effectively to ensure satisfaction.
- Maintained a clean and organized front desk area for a professional appearance.
- Assisted with reservation management, including modifications and cancellations as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Housekeeping Room Attendant
Days Inn
Mississauga, ON
02.2024 - 07.2025
- Cleaned and sanitized guest rooms following Days Inn standards.
- Reported maintenance issues to ensure guest comfort and safety.
- Assisted guests with requests to enhance their stay experience.
- Managed laundry operations, ensuring cleanliness of all linens and towels.
Education
Associate of Arts - Interior Decorating
Humber College
Toronto, On 09.2022 - 05.2025
Associate of Science - Hospitality Management
North American School of Information Technology
Scarborough, ON 01.2024 - 08.2024
Skills
- Punctual & reliable
- Dedicated and hardworking
- Responsible & trustworthy
- Strong work ethic
- Good teamwork skills
- Problem-solving ability
- Flexible with shifts
- Ability to work under pressure
Additional information
- Flexible schedule
- References available upon request
- Full time availability
Timeline
Housekeeping Room Attendant
Days Inn
02.2024 - 07.2025
Associate of Science - Hospitality Management
North American School of Information Technology
01.2024 - 08.2024
Front Desk Receptionist
Days Inn
02.2023 - Current
Associate of Arts - Interior Decorating
Humber College
09.2022 - 05.2025