Aanchal Arora
Toronto,ON
Summary
Conscientious and thorough Bookkeeping Assistant considered productive team player. Positive and courteous communicator offering calm telephone and email etiquette. Flexible professional trained in Quick books. Seasoned Operations Manager and talented leader with 5+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Account Manager
In2Black Financial Services
09.2023 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Handled payroll processing for employees, ensuring timely payment.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready using Quickbooks.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
OPERATIONS AND CUSTOMER RELATIONS MANAGER
First UPS Inc
06.2017 - 08.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
- Monitored team performance and provided regular coaching, contributing to improvement in service quality standards.
- Led a dedicated team of customer relations specialists, fostering a positive work environment that encouraged professional growth and development.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
WAREHOUSE AND SHIPPING MANAGER
First Ups Inc
08.2015 - 05.2017
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Improved workflow efficiency through the implementation of cross-training programs within the shipping department.
- Managed budget allocation for shipping expenses, consistently staying within established financial targets.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
CUSTOMER SERVICE ASSOCIATE
First Ups Inc
08.2013 - 07.2015
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
INTERNSHIP
My Next Race
05.2013 - 08.2013
- Managed client communications and data collection to increase office productivity.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Post Graduate Certificate - General Arts & Sciences
St. Lawrence College
Scarborough, ON04.2014
Post Graduate Certificate - Marketing & Finance
George Brown College
2013
DL - Banking & Insurance
Maharaja Agrasen Institute Of Technology
Delh2012
Skills
- Client Relationship Management
- Bank Reconciliation
- Quickbooks
- Account Management
- Multitasking
- Interpersonal and Written Communication
- Data Entry Accuracy
- Workflow Optimization
- Organizational Management
- Administrative Support
- File Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Account Manager
In2Black Financial Services
09.2023 - Current
OPERATIONS AND CUSTOMER RELATIONS MANAGER
First UPS Inc
06.2017 - 08.2023
WAREHOUSE AND SHIPPING MANAGER
First Ups Inc
08.2015 - 05.2017
CUSTOMER SERVICE ASSOCIATE
First Ups Inc
08.2013 - 07.2015
INTERNSHIP
My Next Race
05.2013 - 08.2013
Post Graduate Certificate - General Arts & Sciences
St. Lawrence College
Post Graduate Certificate - Marketing & Finance
George Brown College
DL - Banking & Insurance
Maharaja Agrasen Institute Of Technology
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