Aanchal Aanchal
Charlottetown,PEI
Summary
Reliable and professional individual with a strong attention to detail and excellent time management skills. Excels at multitasking in fast-paced environments, actively supporting fellow employees to ensure smooth workflow and contribute to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dietary Aide
Whisperwood Villa
08.2024 - Current
- Served meals to residents following established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing the risk of contamination or illness.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in a commercial dishwasher.
Customer Service Supervisor
IO Solutions
01.2023 - 08.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Coached employees through day-to-day work and complex problems.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
- Delivered high-quality technical support, resolving customer issues promptly and effectively.
Food and Beverage Server
Gentleman Jim's
10.2022 - 01.2023
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Tracking the stock of alcohol, mixers, garnishes, and glassware and informing management when supplies are low.
- Adhered to health and safety standards while handling food and beverages.
- Mixing, garnishing, and serving alcoholic and non-alcoholic beverages based on customer orders, ensuring drinks are prepared accurately and quickly.
- Ensuring customers are of legal drinking age by checking identification when necessary, and following all alcohol-related laws and regulations.
Customer Experience Sales Floor Associate
Walmart
10.2022 - 01.2023
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
- Supported team members in maintaining a clean, organized, and visually appealing sales floor for optimal shopping experiences.
- Ensured timely processing of customer transactions at checkout, reinforcing positive brand impressions.
Technical Support Consultant
AIRTEL Networks
02.2020 - 05.2022
- Managed high levels of call flow and responded to technical support needs.
- Supported sales team efforts by providing in-depth product knowledge during client presentations and discussions.
- Reduced downtime, optimizing system functionality through regular network maintenance.
- Responded to customer inquiries and provided technical assistance over the phone.
Education
Marketing And Advertising Management -
Holland College
12-2024
High School Diploma -
S.A.N Jain Model Senior Secondary School
04-2020
Skills
- Technical support
- Customer Service
- Supervision
- Food safety
- Cleaning and sanitizing
- Dietary guidelines
- Service prioritization
- Cash Register Operation
- Time Management
- Product and Service Sales
- Cash Handling Accuracy
- CPR
Languages
English
Native or Bilingual
Certification
- SafeCheck® Advanced Food Safety Certification
- Certification of Responsible Beverage Server
- Heart & Stroke training
Timeline
Dietary Aide
Whisperwood Villa
08.2024 - Current
Customer Service Supervisor
IO Solutions
01.2023 - 08.2024
Food and Beverage Server
Gentleman Jim's
10.2022 - 01.2023
Customer Experience Sales Floor Associate
Walmart
10.2022 - 01.2023
Technical Support Consultant
AIRTEL Networks
02.2020 - 05.2022
High School Diploma -
S.A.N Jain Model Senior Secondary School
Marketing And Advertising Management -
Holland College
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