AANCHAL AANCHAL
Chatlottetown,PE
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
4
4
years of professional experience
Work History
Technical Customer Service Representative
IO Solutions- Rogers
Charlottetown, PEI
01.2023 - Current
- Address customer needs and resolve concerns, ensuring exceptional satisfaction levels
- Assisted customers in troubleshooting hardware and software issues.
- Troubleshoot and resolve network connectivity issues, including LAN, WAN, and VPN problems.
- Assist customers with technical inquiries and provide clear, step-by-step instructions to resolve issues.
- Share knowledge and best practices with team members to improve overall technical support effectiveness.
Customer Experience Associate
Walmart
Summerside, PEI
09.2022 - 01.2023
- Asked customers questions to determine, verify, and solve common problems
- Looked for additional ways to expand products to customers by upselling new products and services
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Performed quality assurance checks on outgoing orders prior to shipping them out.
Technical Support Advisor
Airtel
Ludhiana, Punjab
11.2020 - 06.2022
- Installed software applications on customer systems as requested.
- Configured and maintained network equipment such as routers, switches, and firewalls.
- Create and update technical documentation, user manuals, and FAQs to assist customers and internal teams.
- Perform routine maintenance and repairs on computer systems and peripherals.
- Offer technical support via phone, email, chat, and remote desktop applications.
Education
High school or equivalent - Marketing and advertising Management
Holland college
06.2024
High school or equivalent - Computer And Information Systems
S.A.N Jain Model Senior Secondary School
03.2020
Skills
- Customer service
- Troubleshooting
- Time management and organization
- Teamwork and Collaboration
- MS Office
- Leadership and people management
- Technical Support
- Issue Escalation
- Call Management
- Computer maintenance
- Problem-solving aptitude
- Hardware troubleshooting
Timeline
Technical Customer Service Representative
IO Solutions- Rogers
01.2023 - Current
Customer Experience Associate
Walmart
09.2022 - 01.2023
Technical Support Advisor
Airtel
11.2020 - 06.2022
High school or equivalent - Marketing and advertising Management
Holland college
High school or equivalent - Computer And Information Systems
S.A.N Jain Model Senior Secondary School
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