Summary
Overview
Work History
Education
Skills
Timeline
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Aanchal

Brampton,Canada

Summary

Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.

Overview

6
6
years of professional experience

Work History

Office Administrative Assistant

Modhani Inc
Brampton, Ontario
03.2024 - 08.2024
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Obtained scanned records and uploaded to database.

Office Administrator

Agile Employment
Brampton, ON
11.2023 - 03.2024
  • Assisted in the management of daily office operations, ensuring smooth workflow and timely completion of tasks.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

HOSPITALITY SUPERVISOR

Woodbine Entertainment Group
Etobicoke, ON
04.2023 - 10.2023
  • Streamlined operational efficiency by implementing effective scheduling and staff management practices.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

CALL CENTER AGENT

Nordia Inc (Bell, Work from Home (Remote)
05.2022 - 06.2023
  • Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

CUSTOMER SERVICE AGENT

Toronto Pearson Airport
Mississauga, ON
08.2022 - 06.2023
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Provided exceptional service at ticket counters, booking flights and processing payments securely.

RESTAURANT MANAGER

Kentucky Fried Chicken
Oakville, ON
09.2018 - 05.2022
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.

Education

BUSINESS ADMINISTRATION AND COMMERCE -

Lower Canada College
Montréal, QC
01.2021

COMPUTER SYSTEM TECHNICIAN SOFTWARE ENGINEERING -

Sheridan College Institute of Technology and Advanced Learning
Oakville, ON
01.2019

HIGH SCHOOL DIPLOMA -

Dav model School
Punjab, India
01.2017

Skills

  • Event Planning
  • Database entry
  • Spreadsheet development
  • Billing and Invoicing
  • Database Administration
  • Accounting Support

Timeline

Office Administrative Assistant

Modhani Inc
03.2024 - 08.2024

Office Administrator

Agile Employment
11.2023 - 03.2024

HOSPITALITY SUPERVISOR

Woodbine Entertainment Group
04.2023 - 10.2023

CUSTOMER SERVICE AGENT

Toronto Pearson Airport
08.2022 - 06.2023

CALL CENTER AGENT

Nordia Inc (Bell, Work from Home (Remote)
05.2022 - 06.2023

RESTAURANT MANAGER

Kentucky Fried Chicken
09.2018 - 05.2022

BUSINESS ADMINISTRATION AND COMMERCE -

Lower Canada College

COMPUTER SYSTEM TECHNICIAN SOFTWARE ENGINEERING -

Sheridan College Institute of Technology and Advanced Learning

HIGH SCHOOL DIPLOMA -

Dav model School

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Aanchal