Cyril Antonie Belevendiran
Halifax,NS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service
loblaw
05.2022 - Current
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Managed over 50 customer calls per day.
- Worked productively with customers to meet order requirements and service expectations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Tracked substitutions and informed customers of changes..
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Verified timekeeping records and handled any discrepancies with employees.
Education
Post-graduate Diploma - Business Management
Cape Breton University
Sydney, NS04.2024
Bachelor of Technology - Electrical And Electronic Engineering
Pondicherry University
India04.2019
Skills
- Team Management Experience
- Customer Relationship Management
- Conflict Resolution Techniques
- Customer Care
- Time Management Proficiency
- Patient and Courteous
- Effective Multitasking
- Excel Spreadsheets
Accomplishments
- Customer Relations- Earned highest marks for customer satisfaction, company-wide.
Project
● Worked on a case study for National Board for an appraisal of the relevance of the financial incentives to workers motivation.
● For the purpose of gathering information for this case study, secondary method of data collection was used in excel and Tableau for data visualization.
● This project work examines the motivating power and relevance of financial incentive in boasting the performance of workers.
Certification
- Data Analyst Essentials(IBM)
- Tableau Essentials Training(NASBA)
Software Known
Microsoft Excel, word, Tableau, Outlook.
Timeline
Customer Service
loblaw
05.2022 - Current
Post-graduate Diploma - Business Management
Cape Breton University
Bachelor of Technology - Electrical And Electronic Engineering
Pondicherry University
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