Aanam Aanam
Scarborough,ON
Summary
Proven ability to provide excellent customer service and resolve customer complaints promptly. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the Senior Customer Representative role on your team. Customer-focused professional with a proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer Peer Mentor
The Ontario Caregiver Organization
Scarborough, ON
03.2023 - Current
- Provided empathetic emotional support and guidance to caregivers, drawing on personal caregiving experience.
- Shared practical advice and resources, helping caregivers navigate healthcare systems and access support services.
- Encouraged self-care strategies and balanced caregiving responsibilities to reduce stress and prevent burnout.
- Facilitated connections and support networks among caregivers, fostering a community of mutual aid.
- Organized and led support group meetings and social gatherings to promote caregiver well-being.
- Developed strong communication, empathy, and problem-solving skills through mentoring activities.
Junior Marketing Consultant
KOG
North York
05.2023 - 11.2023
- Utilized various social media platforms such as Twitter, Facebook, Instagram, and LinkedIn for promotion purposes.
- Developed and implemented successful marketing campaigns to increase brand awareness and customer engagement.
- Spearheaded creative brainstorming sessions with internal stakeholders to generate ideas for campaigns.
- Executed targeted sales strategies and campaigns to meet or exceed revenue targets and sales quotas.
- Recommended, planned, and implemented promotional strategies to increase market share.
- Led information-gathering consultation meetings with various clients to determine marketing goals and available budget.
Concierge Assistant Supervisor
kog
Scarborough, ON
01.2022 - 10.2022
- Investigated theft cases by interviewing witnesses, and reviewing surveillance footage.
- Coordinated with external law enforcement agencies on security issues.
- Collaborated with other departments to ensure proper implementation of safety initiatives.
- Facilitated communication between senior management team members and employees.
- Performed regular maintenance checks on access control equipment and alarm systems.
- Ensured all visitors were properly identified before being granted access.
- Utilized problem-solving skills to resolve conflict between staff members.
- Organized training sessions for new staff members on safety measures.
- Monitored CCTV cameras to detect suspicious behavior and potential threats.
- Communicated effectively with colleagues regarding work-related matters.
- Conducted patrols throughout the premises both inside and outside buildings
Gas Station Attendant
Petro Canada
Markham, ON
11.2020 - 04.2022
- Operated cash register and card machines to process customer transactions.
- Practiced effective time management techniques to complete assigned duties quickly.
- Verified the age of customers purchasing alcohol or cigarettes.
- Performed cash deposit, verification, documentation, and control procedures.
- Provided exceptional customer service by greeting customers, answering their questions, and offering assistance.
- Displayed professionalism at all times while providing exceptional customer service.
- Exhibited strong organizational skills to ensure shelves were stocked with merchandise properly.
- Mastered the ability to accurately handle money transactions and provide change for customers.
- Collected payments from customers, making change or charging purchases to credit cards.
Education
Post Graduation Diploma - Financial Planning
Seneca Polytechnic
North York12-2024
Diploma - Business
Seneca Polytechnic
Toronto04-2024
Skills
- SEO Optimization
- Conversion Rate Optimization
- A and B Testing
- Sales Funnel Development
- Account Management
- Effective Communication
- Adaptability
- Attention to Detail
- Fraud Detection
- Payment Processing
- Conflict Management
- Product Knowledge
- Interpersonal Skills
- Client Relationship Management
- Multitasking
- Critical Thinking
- Credit card processing
- Customer Support
Certification
- Certificate of Achievement (Ontario Caregiver Organization)
- Microsoft Excel
- Microsoft Powerpoint
- CPR & AED
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Elementary
References
References available upon request.
Timeline
Junior Marketing Consultant
KOG
05.2023 - 11.2023
Volunteer Peer Mentor
The Ontario Caregiver Organization
03.2023 - Current
Concierge Assistant Supervisor
kog
01.2022 - 10.2022
Gas Station Attendant
Petro Canada
11.2020 - 04.2022
Post Graduation Diploma - Financial Planning
Seneca Polytechnic
Diploma - Business
Seneca Polytechnic
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