Aanal Patel
Summary
Experienced retail professional with a strong focus on customer satisfaction and a keen eye for fashion trends. Demonstrated expertise in customer service, merchandising, and day-to-day retail operations. Proven track record of assisting customers in product selection, ensuring accurate transactions, and creating visually appealing displays. Skilled in effective communication, teamwork, and streamlining workflow processes to enhance overall shopping experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Smoke's Poutinerie
07.2023 - 03.2025
- Delivered exceptional customer service by assisting guests with orders and product selections, maintaining a welcoming environment.
- Managed POS transactions with 100% cash accuracy, balancing registers at end of shifts.
- Supported daily operations by restocking inventory and organizing supplies efficiently.
- Trained and mentored new team members, improving overall service quality.
- Reduced customer wait times by 15% through process improvements in ordering and payments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
HR / Administrative Assistant
Umiya Tubes Limited
05.2019 - 10.2022
- Provided front-desk customer support, routing inquiries and ensuring positive first impressions.
- Managed accurate inventory and supply tracking to ensure smooth office operations.
- Assisted in organizing staff events, improving team engagement and collaboration.
- Maintained detailed records and handled sensitive information with confidentiality.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
Education
Dual Postgraduate Certificate - HR, Marketing, Entrepreneurship
Trent University
Oshawa, ON09.2024
Bachelor of Education - Science and Mathematics
Hemchandracharya North Gujarat University
04.2019
Bachelor of Science - Zoology
Maharaja Sayajirao University of Baroda
10.2016
Skills
- Customer Service & Client Interaction
- POS Transactions & Cash Handling Accuracy
- Merchandising & Visual Display Support
- Inventory Restocking & Product Knowledge
- Team Collaboration & Training Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Problem-Solving & Conflict Resolution
- Attention to Detail & Organizational Skills
- Active listening
- Critical thinking
Certification
- - Certifications in Compensation, Organizational Selection & Strategic Planning
- - Leadership, scheduling & teamwork workshops participant
- - Management Skills Seminar, Trent University (2023)
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Smoke's Poutinerie
07.2023 - 03.2025
HR / Administrative Assistant
Umiya Tubes Limited
05.2019 - 10.2022
Bachelor of Education - Science and Mathematics
Hemchandracharya North Gujarat University
Bachelor of Science - Zoology
Maharaja Sayajirao University of Baroda
Dual Postgraduate Certificate - HR, Marketing, Entrepreneurship
Trent University
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