AAMENABIBI MALEK
SASKATOON,SK
Summary
I am a friendly and dedicated team player with an ambition to learn and succeed in any given position. I have an ability to adapt and learn new and complex ideas quickly and enjoy having additional responsibilities. I am a committed, energetic, dedicated, passionate and inquisitive individual. My goal is to use my education and skills that I have obtained to enhance and contribute towards the ever-changing revolutionizing technology.
Overview
4
4
years of professional experience
Work History
Food counter attendant
Burger king
02.2023 - 10.2023
- Prepare fast food items such as sandwiches, burgers, fries, salads, ice cream dishes, milkshakes and other beverages
- Answering customer inquiries, taking orders, serving food and drinks, resetting tables for the next service, and maintaining premises clean
- Handle raw and cooked food following food hygiene rules
- Stocks of refrigerators and keep records of quantities used.
Debt counsellor
Total Credit Recovery
10.2022 - 01.2023
- Contact consumers via the telephone to arrange payments for delinquent accounts
- Research and evaluate consumer's financial status, credit, and ability to repay the loan
- Professionally and respectfully negotiate with consumers and explore money sources to determine the best possible repayment arrangement
- Contact the consumer to arrange a repayment plan
- Propose solutions to consumers to address financial objectives such as debt management Conduct initial trace work by utilizing online tools and account systems
- Accurately document the details of each call of TCR systems (CUBS, DRS, Collection Highway) Review and update credit and loan files
- Follow regulations and guidelines as per provincial, federal legislation, and client specific directives
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action.
Food service supervisor
Mont tacos, French franchise
07.2022 - 10.2023
- Supervise staff performance, assign duties, clarify responsibilities, and assign workstations as needed
- Perform store opening, closing, and reporting activities as needed for the shift
- Receives food supplies as well as organizes and monitors the inventory of food supplies from authorized vendors
- Maintains records of stocks, wastage, and sales
- Completes and balances the reports of cash at end of each shift
- Check staff punctuality and monitors the staff to make sure food is prepared systematically and hygienically, according to recipe and in a timely manner during the shift
- Establish work schedules, supervise and coordinate assigned shifts
- Maintain clean store and assign tasks in accordance with the daily checklists and cleaning standards
- Ensures that food meets the quality standards.
Technical Support and sales representative
Voxdata, montreal, QC
02.2021 - 07.2022
- Provide knowledgeable technical support and troubleshooting guidance pertaining to application issues
- Respond to technical service inquiries from customers in a timely fashion
- Efficiently analyze customer issues and provide logical solutions.
Cashier
Mont tacos, French franchise
01.2020 - 01.2021
- Issue receipts, refunds, change
- Make sales referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishments
- Keep reports of transactions
- Pleasantly deal with customers to ensure satisfaction.
Customer Service Representative
Concentrix, BPO, IND
01.2019
- Address all customer service queries in a polite, accurate, and timely fashion
- Worked well with upper management to ensure ultimate customer satisfaction
- Achieved customer satisfaction during work period
- Received the Customer Service Agent of the quarter award twice
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
Education
Post-Graduation in Computer Science Technology: Software Testing (CST) -
Matrix college
01.2021
Bachelors in engineering (B.E) with branch Computer Science -
SVMIT (GTU)
01.2018
Skills
- Customer service and support
- Critical thinker
- Strong interpersonal skills and communication skills
- Conflict resolution
- Problem solver
- Computer software savvy
- Pleasant phone voice
- Time management skills
- Excel
- MS word
- Data Analysis
- Programming
Timeline
Food counter attendant
Burger king
02.2023 - 10.2023
Debt counsellor
Total Credit Recovery
10.2022 - 01.2023
Food service supervisor
Mont tacos, French franchise
07.2022 - 10.2023
Technical Support and sales representative
Voxdata, montreal, QC
02.2021 - 07.2022
Cashier
Mont tacos, French franchise
01.2020 - 01.2021
Customer Service Representative
Concentrix, BPO, IND
01.2019
Post-Graduation in Computer Science Technology: Software Testing (CST) -
Matrix college
Bachelors in engineering (B.E) with branch Computer Science -
SVMIT (GTU)
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