Aamal Pervaiz
Calgary
Summary
Adept at elevating customer experiences, leveraged problem-solving and strategic planning skills to enhance service efficiency and resolve escalated issues, ensuring customer satisfaction. Expertise in telephone etiquette and a proven track record of effective decision-making underscore ability to excel in dynamic environments.
Overview
9
9
years of professional experience
Work History
Health Care Aide
Abes College
09.2022 - 06.2023
- Carrying messages, reports and requisitions between departments.
- Helping set up equipment, maintaining a sterile environment.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided total hygiene care to 15 patients per shift by assisting with skincare, bathing, and toileting.
Front Desk Receptionist
GOLD'S GYM
04.2021 - 11.2021
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients and updated client records.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Customer Service Manager
WALMART
08.2014 - 10.2020
- Scheduled breaks and lunch hours, adjusted schedules as needed.
- Ensure proper organization of the store.
- Handled all escalated customers issues by working toward solution for both store and customer.
- Trained associates regarding company policies and tasks.
- Assisted customers with merchandise location by calling other stores.
- Resolved customer complaints and addressed concerns with employees.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
Certificate - Health Care Aide
Abes College
Calgary, ABHigh School Diploma -
James Fowler
Skills
- Telephone etiquette
- Decision-Making Abilities
- Time management
- Scheduling
- Problem-solving
- Sorting and labeling
- Strategic planning
- Meeting scheduling
- Verbal and written communication
- Front Desk Receptionist
Timeline
Health Care Aide
Abes College
09.2022 - 06.2023
Front Desk Receptionist
GOLD'S GYM
04.2021 - 11.2021
Customer Service Manager
WALMART
08.2014 - 10.2020
Certificate - Health Care Aide
Abes College
High School Diploma -
James Fowler
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