Overview
Work History
Education
Skills
Timeline
Generic

Aalochana Aalochana

Customer service
Fredericton,Canada

Overview

2
2
years of professional experience

Work History

Team Leader/Trainer

Tim Hortons
Fredericton
08.2023 - Current
  • Delivered exceptional customer service, fostering satisfaction and encouraging repeat business
  • Oversaw cash registers, conducted daily sales reconciliations, and maintained accurate cash handling protocols
  • Addressed customer complaints and inquiries swiftly, adeptly turning unfavorable interactions into favorable outcomes
  • Enforced food safety and hygiene standards, contributing to a safe and clean dining environment

Associate Team Member

Staples canada
Fredericton, New Brunswick
07.2023 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Participated in monthly team meetings to discuss new products, strategies, sales goals.
  • Prepared merchandise for purchase or rental.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Restocked shelves with products as needed.

Education

Diploma - Computer System Technician

Loyalist College
Toronto
01.2023

High School Education - Non-Medical Science

Excelsior Convent High School
India

Skills

  • Customer service
  • Team leadership
  • Training
  • Interpersonal communication
  • Communication skills
  • POS systems
  • Cash management
  • Food safety
  • Sanitation protocols
  • Customer inquiry resolution
  • Problem-solving
  • Dining atmosphere management
  • Ability to work in fast-paced environments
  • Ability to work under pressure
  • Call center operations
  • Team supervision

Timeline

Team Leader/Trainer

Tim Hortons
08.2023 - Current

Associate Team Member

Staples canada
07.2023 - Current

Diploma - Computer System Technician

Loyalist College

High School Education - Non-Medical Science

Excelsior Convent High School

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Aalochana AalochanaCustomer service