Aalliyah Kaddoura

• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Excellent time management skills when processing client transactions in a fast paced environment
• Advanced proficiency with computers, and Microsoft, Apple, Google systems, messaging, internet, etc

• Critical thinking skills within scope of practice, well developed decision making, sound judgment and

problem-solving skills

• Demonstrated ability to convey information and/or ideas concisely to be clearly understood through active listening, tailoring approach to audience