Aaliyah Keana Diolazo
Toronto
Summary
- Highly qualified in communicating, listening, managing, problem/conflict resolution, and satisfying customers with over 4+ years of professional experience.
- Possess strong interpersonal and communication skills including oral and written ability to interact with peers, management and customers.
- Demonstrate ability to handle multi task priorities successfully in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Garage Clothing Store
06.2022 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Server
All Star Wings and Ribs
11.2021 - 06.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Urban Behavior
03.2021 - 11.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Senator O'connor Collegiate School
Toronto, ON06-2021
Skills
- Leadership
- Communication
- Adaptability
- Critical Thinking
- Conflict Resolution
- Time Management
- Cash Handling
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Smart Serve Certificate
Timeline
Team Lead
Garage Clothing Store
06.2022 - Current
Server
All Star Wings and Ribs
11.2021 - 06.2022
Sales Associate
Urban Behavior
03.2021 - 11.2021
High School Diploma -
Senator O'connor Collegiate School
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