Aaliyah Akisha Quemada
Summary
Highly energetic concierge with more than 5 years of experience working in hospitality industry. Known mostly for providing great services to guests and co-workers. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Quality Assurance/ Hostess
SSP Canada Chili's
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Crew Trainer/ Guest Experience Leader/Service Crew Member
Mcdonald's Falconridge
10.2021 - 07.2022
- Responsibility was to be a good role model for other people, working with others, fast pace situations.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.
Warehouse worker
Norwex Canada
02.2021 - 08.2021
- Responsibilities/ Tasks were making sure that every order is complete, packing orders, and shipping them off.
Crew Member/ Guest Experience Leader
Mcdonald's Dauphin Manitoba
02.2018 - 08.2021
- Responsibility in the job was to look after the needs of every guests
- Engaging with guests, connect with them and also building relationships so that they feel welcome in our store.
Housekeeper Part Time
Canway Inn & Suites
07.2019 - 10.2019
- Responsibilities were cleaning rooms, serving guests and making sure the rooms are prepared and safe for them.
Education
High School Diploma -
Bishop Mcnally Highschool
Calgary, Alberta06.2023
Skills
- Guest Accommodations
- Guest Services
- Food preparations and safety
- Order Delivery Practices
- Interactive communication skills
- Cash handling
- Menu memorization
- Order assembly and order taking
- Cleaning standards
- Beverage Preparation
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Menu Memorization
- Food safety understanding
- Team Player
- Organizational Skills
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Time Management
- Problem-solving abilities
- Time management abilities
- Task Prioritization
- Cool Under Pressure
- Warm and Friendly
- Reliable and Responsible
Languages
Filipino (Tagalog)
Native or Bilingual
English
Native or Bilingual
Hobbies and Interests
- I dedicate my free time to spending quality time with family or friends. I immerse myself in hobbies that brings balance to my life. Engaging in outdoor activities such as hiking, swimming, going for a run or late night walks. It allows me to recharge and reset my mind while appreciating nature.
- Growing up I always dreamed to be a Flight Attendant. Looking at them when I was young I always wanted to be like them, helping strangers and caring for them while they are doing the job that they love. I love providing good service to people and also interacting with people. I want a job with lots of responsibilities and a job that I can be proud of. I am very passionate about providing excellent customer service and caring for others.
Certification
Certificate of Recognition
Employee of the month
Outstanding performance and contribution
Timeline
Crew Trainer/ Guest Experience Leader/Service Crew Member
Mcdonald's Falconridge
10.2021 - 07.2022
Server/Quality Assurance/ Hostess
SSP Canada Chili's
08.2021 - Current
Warehouse worker
Norwex Canada
02.2021 - 08.2021
Housekeeper Part Time
Canway Inn & Suites
07.2019 - 10.2019
Crew Member/ Guest Experience Leader
Mcdonald's Dauphin Manitoba
02.2018 - 08.2021
High School Diploma -
Bishop Mcnally Highschool
Certificate of Recognition
Employee of the month
Outstanding performance and contribution
Similar Profiles
Harshit RoyHarshit Roy
Accountant at SSP CanadaAccountant at SSP Canada
Shibila KaruvanthiruthiShibila Karuvanthiruthi
Cashier/Customer Service at SSP Canada Food Services IncCashier/Customer Service at SSP Canada Food Services Inc
Sreevidya KollaikalSreevidya Kollaikal
Cashier - Customer Service at SSP Canada Food Services IncCashier - Customer Service at SSP Canada Food Services Inc