Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Aaliyah Walker

Toronto,ON

Summary

Highly accountable and motivated worker with a strong focus on client management. Skilled in effectively managing multiple competing responsibilities simultaneously, demonstrating exceptional time management abilities. Known for delivering outstanding customer service and possessing excellent interpersonal skills. Previous experience in sales and customer service has provided a solid foundation for success in this field.

Overview

6
6
years of professional experience

Work History

Key Holder Supervisor

Tribal Eye
04.2021 - Current
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Successfully drove new product lines to increase annual profits by 10%.

Luxury Fashion Sales Associate

Moose Knuckle
12.2021 - 04.2022
  • Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
  • Increased sales revenue by establishing and nurturing relationships with key retail clients.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Resolved customer complaints professionally, fostering trust and loyalty among clientele.
  • Employed strong sales and communication techniques to facilitate 10% increase in sales.

Line Cook

Scaddabush Italian Kitchen & Bar
03.2019 - 12.2020
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Plated and presented all dishes to match established restaurant standards.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.

Head Hostess/Expeditor

Boston Pizza
12.2018 - 02.2019
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Supported needs of up to 50 people at once

Pantry Cook

Canyon Creek
08.2018 - 12.2018
  • Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
  • Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
  • Prepared a variety of cold appetizers, salads, and desserts according to established recipes and guest preferences.
  • Demonstrated flexibility by adapting to changing menu requirements or dietary restrictions as needed.
  • Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
  • Contributed to a positive workplace atmosphere through effective communication and teamwork with colleagues.
  • Constructed pantry station daily to serve 10 minutes prior to lunch and dinner service.

Education

Ontario College Diploma, Behavioral Science Program -

Seneca College
Toronto, ON
08.2025

Diploma -

Woburn Collegiate
Scarborough, ON
06.2018

Skills

  • Problem-solving abilities
  • Active Listening
  • Time Management
  • Data Entry
  • Microsoft Office
  • Verbal and written communication
  • Customer Service
  • Teamwork and Collaboration
  • Strategic Planning

References

Reference upon request

Languages

English
Native or Bilingual

Timeline

Luxury Fashion Sales Associate

Moose Knuckle
12.2021 - 04.2022

Key Holder Supervisor

Tribal Eye
04.2021 - Current

Line Cook

Scaddabush Italian Kitchen & Bar
03.2019 - 12.2020

Head Hostess/Expeditor

Boston Pizza
12.2018 - 02.2019

Pantry Cook

Canyon Creek
08.2018 - 12.2018

Ontario College Diploma, Behavioral Science Program -

Seneca College

Diploma -

Woburn Collegiate

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