Aaliyah Uy
Long Beach
Summary
Customer-focused Retail Sales Associate with proven experience in resolving complaints and delivering knowledgeable assistance. Expertise in customer service, teamwork, and cash handling. Strong ability to assess customer needs and provide exceptional support. Consistently maintains store standards and possesses extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Columbia Sportswear
11.2022 - 06.2024
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Demonstrated excellent organizational skills while stocking shelves and arranging displays.
- Located merchandise on racks or shelves and delivered to customers.
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
- Mastered point-of-sale systems, including cash register operations and credit card processing.
- Participated in team meetings to share ideas for increasing sales volume.
- Received and processed online orders for shipment or store pick-up.
- Conducted weekly inventory checks to maintain accurate stock levels.
- Handled customer complaints professionally and resolved issues promptly.
Drink Maker/Cashier
Lee's Sandwiches
07.2021 - 01.2022
- Developed strong customer service skills while creating custom drinks for patrons.
- Monitored product quality by sampling beverages prior to serving them to guests.
- Experienced in providing courteous, efficient service to all customers while maintaining professional demeanor.
- Familiar with health and safety regulations related to food preparation.
- Exhibited excellent problem-solving skills when resolving customer complaints or issues with drink orders.
- Adept at multitasking to prepare multiple orders simultaneously.
- Trained new employees on proper use of drink-making equipment and techniques.
- Consistently met deadlines while ensuring accuracy of all order preparations.
- Performed opening and closing duties such as restocking supplies and cleaning equipment.
- Proficient in using blenders, juicers, and other drink-making equipment.
Education
Associate in Arts (A.A.) - Studio Art
California State University-Long Beach
Long Beach, CA05.2025
Skills
- Customer service
- Teamwork and collaboration
- Adaptability in fast-paced work environment
- Cash handling
- Organization
- Stocking and receiving
- Store maintenance
- Product knowledge
- Phone etiquette
LANGUAGES
Khmer - Conversational
Timeline
Retail Sales Associate
Columbia Sportswear
11.2022 - 06.2024
Drink Maker/Cashier
Lee's Sandwiches
07.2021 - 01.2022
Associate in Arts (A.A.) - Studio Art
California State University-Long Beach
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