Aaliyah Roushan Handsor
Windsor
Summary
To obtain a full time position with your company and to expand my customer service experience.
Excellent organizational and communication skills, with professional customer service skills Well prepared and very accountable to work independently or in a team, on assigned tasks, excellent time management skills and very punctual Work well in a leadership role and also with minimal supervision Extremely self motivated and experience in conflict resolution Very trustworthy with high degree of cooperation and responsibility Ability to learn quickly with hands on projects and adaptable to changes Strong interpersonal skills
Overview
10
10
years of professional experience
Work History
Case Manager
Concentrix
06.2022 - 04.2024
- Answered inbound and outbound calls to and from clients who have a Dodge, Jeep, Ram or Chrysler vehicles
- Worked with clients and team members to help solve problems and come up with solutions/ resolution for clients
- Ensured the client is satisfied with the solution and if not to work to a better solution/ resolution
- Communicated with dealerships to ensure the best service for clients while vehicle is being repaired
- Successfully closed cases in a timely manner in order to help as many clients as possible
Customer Service Representative
HGS Canada
12.2017 - 11.2020
- Assisted with inbound and outbound calls to and from Rogers customers
- Performed changes to customers services and accounts
- Ensured if there is an escalation or problem with the customer it is taken care of and a resolution is provided
- Worked with and became familiar with multiple programs on computer software's
- Provided assistance for multiple services(internet, cell phone & cable services)
- Worked with multiple team members and leaders daily
Cook
The Three Amigos
09.2017 - 11.2017
- Prepares food such as tacos, burritos, quesadillas, etc
- Preps vegetables by chopping and transferring to new containers
- Ensures the kitchen and work area is kept clean, by sanitizing the equipment and washing the dishes
- Sweep and mop floors
- Closes the kitchen at the end of the night
Cook/ General Help
Windsor Pizza & Pasta House
03.2017 - 09.2017
- Dealt with till money and cashing out customers
- Developed customer service skills through answering the phones, taking orders and greeting customers as they walked in
- Ensured the kitchen and work area was clean, by sanitizing the equipment and washing the dishes
- Prepared food such as panzerottis, sandwiches, salads and chicken wings
Customer Service Representative
Tim Hortons
11.2016 - 04.2017
- Dealt with till money and cashing out customers
- Experience with fast paced business hours
- Ensured the kitchen and work area was clean, by sanitizing the equipment and washing dishes
- Prepared food such as soups, sandwiches, donuts and cookies
- Stocked shelves
- Prepped fridges and soup&salad station
- Maintained outdoor duties (taking out garbage and breaking down boxes for recycle)
Assistant Hairstylist/ Receptionist
Ritual Salon & Spa
02.2014 - 08.2016
- Maintained a clean, organized and professional work environment
- Completed administrative duties including answering the phone, scheduling appointments, cashing out clients and greeting clients as they walked in
- Assists stylist in mixing and applying color, washing and blow drying hair
Chiropractor Assistant/ General Help
Iona College
09.2014 - 12.2014
- Completed administrative duties such as booking appointments for the chiropractor by answering phone calls
- Prepared coffee, tea and set out cookies for Iona College (senior) students
- Maintained the kitchen and bathroom duties by sweeping and mopping floors and keeping areas clean
- Maintained outdoor duties such as taking out the garbage and recycle
Education
College - Hairstyling
St. Clair College
Windsor, ON11.2016
High School -
Walkerville Collegiate High School
Windsor, ON06.2015
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Documentation And Reporting
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Case Planning
- Records Management
References
- Angela Barraco, Manager @ HGS, 519-259-7642
- Genesis A., Manager @ Windsor Pizza & Pasta House, 519-566-0961
- Brandy Dudley, Manager @ Tim Hortons, 226-344-3175
Volunteerworkandhobbies
- Volunteered at a fundraiser working with kids to raise money at Dougall Public School
- Nominated for leadership camp to attend Tim Hortons camp in grade school
- Member of the women’s soccer team at Walkerville Collegiate High School
- Member of women's basketball team at Walkerville Collegiate High School
Languages
English
Full Professional
Timeline
Case Manager
Concentrix
06.2022 - 04.2024
Customer Service Representative
HGS Canada
12.2017 - 11.2020
Cook
The Three Amigos
09.2017 - 11.2017
Cook/ General Help
Windsor Pizza & Pasta House
03.2017 - 09.2017
Customer Service Representative
Tim Hortons
11.2016 - 04.2017
Chiropractor Assistant/ General Help
Iona College
09.2014 - 12.2014
Assistant Hairstylist/ Receptionist
Ritual Salon & Spa
02.2014 - 08.2016
High School -
Walkerville Collegiate High School
College - Hairstyling
St. Clair College
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