Aaliyah Raley
Calgary
Summary
Results-driven sales associate with a strong background in customer engagement and upselling. Demonstrated ability to mentor new associates while consistently achieving sales targets and fostering lasting customer relationships.
Overview
6
6
years of professional experience
Work History
Sales Associate
T-Mobile
02.2018 - 07.2024
- Delivered excellent customer service, resolving inquiries and enhancing customer satisfaction.
- Built strong relationships with customers, fostering loyalty through personalized interactions.
- Executed sales strategies to achieve targets, increasing store revenue consistently.
- Conducted product demonstrations, showcasing features and benefits to drive sales.
- Mentored new associates, providing training on products and sales techniques.
- Analyzed sales data to identify trends, optimizing inventory management and stock levels.
- Collaborated with team members to implement promotional campaigns effectively.
- Streamlined processes for handling returns and exchanges, improving efficiency in operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts -
University Of Dallas Texas
Dallas,Tx05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
Languages
English
Native or Bilingual
Timeline
Sales Associate
T-Mobile
02.2018 - 07.2024
Associate of Arts -
University Of Dallas Texas