Honey Lou Tuanda
Parañaque City,Philippines
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Atlas Shippers
01.2018 - Current
- Provided customer service in a fast paced environment
- Able to meet all customer service requirements with English Speaker
- Available to work a flexible schedule
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Housekeeper
Isabelle Garden Villas
03.2017 - 05.2017
- Attended as a practicum student for 2 months
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Operation/ Production Staff
MacroAsia Catering Services
01.2016 - 01.2017
- Providing the exact weight limit of the foods and portion it well for the airlines passengers
- Facilitate educational and activities to maintain routines
- Has a strong organization skills, a team player and can work under minimum supervision
- Sanitize and clean up before and after preparation.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
- Coordinated efficient meal services by working closely with catering teams before takeoff.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Responsible on preparing economy, business class, first class food for top airlines company.
Education
Hotel and Restaurant Services -
Universal College Inc.
Parañaque City, Philippines01.2017
Skills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Professional telephone demeanor
- Delivery Scheduling
- Can work under pressure
- Conflict Resolution
References
References available upon request
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Certification
- Cookery NCII
- Bread and Pastries NCII
- Food and Beverage NCII
- House Keeping NCII
Timeline
Customer Service Representative
Atlas Shippers
01.2018 - Current
Housekeeper
Isabelle Garden Villas
03.2017 - 05.2017
Operation/ Production Staff
MacroAsia Catering Services
01.2016 - 01.2017
Hotel and Restaurant Services -
Universal College Inc.
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