Aaliyah Paul
St. Thomas
Summary
- Adept at conflict resolution and active listening. Successfully managed high-stress situations, enhancing customer loyalty through empathetic complaint resolution. Skilled in call management and data entry, consistently delivering satisfactory outcomes for both clients and the organization.
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
- As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
David's Bridal
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer
St Thomas Art Gallery
06.2015 - 09.2018
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to children and teens.
Volunteer
St Thomas Library
01.2015 - 12.2017
- Instructed a book club and taught children about different topics of literature
- Maintained clean, neat, and operational facilities to serve program needs.
- Provided customers with information in regards to directions, books, and activity areas
Education
Bachelor of Arts - Social Psychology
McMaster University
Hamilton04-2023
High School Diploma -
Parkside Colligate Institute
St Thomas06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Payment processing
- Scheduling
- Call management
Timeline
Customer Service Representative
David's Bridal
09.2020 - Current
Volunteer
St Thomas Art Gallery
06.2015 - 09.2018
Volunteer
St Thomas Library
01.2015 - 12.2017
Bachelor of Arts - Social Psychology
McMaster University
High School Diploma -
Parkside Colligate Institute
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