Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

AALIYAH OLANIYI

Winnipeg,Canada

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

6
6
years of professional experience

Work History

Operations Specialist

Skip The Dishes
01.2024 - 03.2024
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed and maintained strong relationships with vendors, ensuring quality service at competitive prices.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Spearheaded cross-functional initiatives aimed at improving overall business performance through streamlined operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Customer Service Representative

Gatestone & Co. International
06.2023 - 01.2024
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained staff on operating procedures and company services.

Front office retail staff

Corpell’s Water
05.2023 - 06.2023
  • Meeting and greeting a ton of familiar and unfamiliar faces
  • Listening and responding effectively to customer questions and resolves customer problems to the customer’s satisfaction
  • Answering the telephone within 3 rings with a smile on your face
  • Rescheduling a new member in for an appointment
  • Wiping down the countertops and ensuring all the furniture is arranged appropriately
  • Consistently communicating with all departments to better enhance the members’ overall experience
  • Updating and maintaining accurate records in customer relations management software
  • Set up and maintain service desk, including managing service desk team members and evaluating system efficiency
  • Resolve service desk problems and improve current service desk methods to increase productivity and customer service
  • Offer exemplary customer service, including maintaining customer relations
  • Maintain efficiency with time and resources whilst maintaining high standard of customer engagement
  • Set reasonable behavior expectations consistent with Altea’s philosophy and policies.

Software Developer -INTER

Zulfah Group
01.2021 - 12.2022
  • Assisted in the development of software applications using [programming languages or tools] for various clients
  • Participated in team meetings and collaborated with developers to identify and resolve software issues
  • Conducted research on new technologies and software development practices to stay current on industry trends
  • Contributed to the testing and debugging of software applications to ensure high-quality deliverables
  • Created technical documentation and provided user support to clients as needed
  • Developed skills in [specific software development skills or tools] through hands-on experience and guidance from experienced developers.

Customer Service Agent

Ringo Telecommunication Limited
01.2020 - 01.2021
  • Responded to an average of 40 customer requests per day for products, services, and company information, with 95% customer satisfaction rating for response time and resolution
  • Answered an average of 100 customer calls per day with maximum wait time of 30 seconds, meeting the company's target of minimal wait time for customers
  • Utilized customer service software to document an average of 30 customer interactions per day, with 90% accuracy rate in ticket creation and management
  • Resolved an average of 50 client inquiries per day with 80% first-call resolution rate, exceeding company's target of 75%.

Customer Service Representative

Mtn Nigeria, Mobile Telecommunication Network
07.2018 - 12.2019
  • Educated an average of 20 customers per day on product and service features, achieving 90% customer satisfaction rating for product knowledge and customer service
  • Resolved an average of 50 billing and payment-related inquiries per day with 85% first-call resolution rate, meeting the company's target.

Education

Bachelor of Science - Health Science

University of Manitoba
Winnipeg, MB

High School Diploma -

International School University of Lagos
Lagos, Nigeria
07.2020

Skills

  • Computer: Microsoft Office (Excel, PowerPoint), proficiency in CRM software
  • Skills: Multitasking, Excellent typing skills, Creative and Analytical skills, Knowledge of products and services, Tech savvy, Time Management and Bilingual (English & Yoruba)
  • Active Listening
  • Problem-solving abilities

Hobbies and Interests

  • Personal Investing
  • Workouts
  • Hiking
  • Playing sports
  • Traveling

Languages

English
Native or Bilingual
yoruba
Native or Bilingual
Arabic
Elementary

Timeline

Operations Specialist

Skip The Dishes
01.2024 - 03.2024

Customer Service Representative

Gatestone & Co. International
06.2023 - 01.2024

Front office retail staff

Corpell’s Water
05.2023 - 06.2023

Software Developer -INTER

Zulfah Group
01.2021 - 12.2022

Customer Service Agent

Ringo Telecommunication Limited
01.2020 - 01.2021

Customer Service Representative

Mtn Nigeria, Mobile Telecommunication Network
07.2018 - 12.2019

Bachelor of Science - Health Science

University of Manitoba

High School Diploma -

International School University of Lagos

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AALIYAH OLANIYI