Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aaliyah O. Ashimi

Fredericton,NB

Summary

Experienced in interpersonal communication, customer service, and organization. Skilled in advertising events and marketing products as a Brand Ambassador. Consistently delivers exceptional results working independently or in a team. Proficient in Microsoft Office Suite, with the ability to navigate various software. Demonstrates de-escalation skills to handle challenging situations with professionalism and composure.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Tklalami
08.2019
  • Preparing product or service reports by collecting and analyzing customer information
  • Managing social media platforms (Facebook, Twitter, & Instagram specialties)
  • Working with a board of directors to execute the mandate of a non-profit organization
  • Creating communication material packages (Media briefs, press releases, budget submissions, advocacy documents, and social media content)

Youth Support Worker

Action Health Incorporated
Lagos, Nigeria
09.2023 - 09.2024
  • Facilitated transportation of residents to dining areas following meal service schedules.
  • Delivered tailored nutritional support, including meals, nourishment, and tray service.
  • Reported changes in appetite or fluid intake to Team Leader immediately.
  • Monitored and documented alterations in resident functional and cognitive behavior, providing updates to Team Leader.
  • Conducted safe resident transfers using proper methods as detailed in care plans.
  • Facilitated resident admissions, transfers, and discharges.
  • Motivated residents to engage in various social, physical, spiritual, and recreational activities.

Specialized Community Support worker

Youth Empowerment Foundation
Lagos, Nigeria
05.2022 - 10.2022
  • Streamlined execution of day-to-day tasks.
  • Conducted training workshops to enhance career readiness among adolescents.
  • Collaborated in cultivating leadership skills among youth.
  • Developed and refined effective communication strategies.
  • Cultivated self-assurance in young individuals.

Personal Support Worker

Lumina Hospital
Ogun, Nigeria
05.2021 - 09.2021
  • Facilitated household organization and meal planning.
  • Facilitated movement to ensure safe and efficient mobility.
  • Provided rehabilitation support during recovery from fractures, surgeries, and illnesses.
  • Provided support for daily living activities.
  • Supported enhancement of interpersonal and social competencies.
  • Supported grooming tasks to enhance cleanliness.
  • Provided medication support.

Sales Associate

EL and Red Boutique
Lagos, Nigeria
01.2021 - 04.2021
  • Handling day-to-day sales of merchandise
  • Resolved customer concerns by modifying service requests efficiently.
  • Handled purchase transactions efficiently using POS systems.
  • Created captivating content for heightened engagement.

Social Media Manager

NID Project and Asset Management
Lagos, Nigeria
01.2020 - 03.2020
  • Handled public interactions through efficient post scheduling.
  • Coordinated efforts across sales and marketing departments to strengthen brand presence.
  • Enhanced brand participation through diverse programs.

Sales Associate

TK Lalami
Lagos, Nigeria
01.2019 - 07.2019
  • Operated cash register, greeted customers and processed transactions including debit, credit and gift cards.
  • Strengthened customer relationships by addressing inquiries and resolving challenges promptly.
  • Ensured customer satisfaction through prompt, useful, and professional assistance.

Education

Bachelor of Science - Computer Science

University of New Brunswick
Fredericton, NB

High School Degree - Science

Taidob College
Abeokuta, Nigeria
08.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Store maintenance

Languages

English
Native or Bilingual
Yoruba
Native or Bilingual
French
Elementary

Timeline

Youth Support Worker

Action Health Incorporated
09.2023 - 09.2024

Specialized Community Support worker

Youth Empowerment Foundation
05.2022 - 10.2022

Personal Support Worker

Lumina Hospital
05.2021 - 09.2021

Sales Associate

EL and Red Boutique
01.2021 - 04.2021

Social Media Manager

NID Project and Asset Management
01.2020 - 03.2020

Customer Service Representative

Tklalami
08.2019

Sales Associate

TK Lalami
01.2019 - 07.2019

Bachelor of Science - Computer Science

University of New Brunswick

High School Degree - Science

Taidob College
Aaliyah O. Ashimi