Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Languages
Timeline
Generic

Aaliyah Nembhard

Toronto

Summary

Results-driven management professional with over 6 years of experience in leading teams, optimizing processes, and driving operational excellence. Proven ability to develop strategic initiatives that enhance productivity and improve customer satisfaction. Strong communicator with a passion for tenant relations, maintenance oversight, and relationship building.


I am well-versed in HVAC, plumbing, and electrical systems. In addition, I have excellent leadership skills and proficiency in administrative tasks. My ability to prioritize tasks and adapt to changing demands has allowed me to streamline operations, ultimately enhancing productivity within the team.


My Criminal Justice Degree has taught me conflict resolution, and the importance of problem-solving and de-escalation techniques. This degree also emphasized the importance of the well-kept documentation and filing.


Overview

9
9
years of professional experience

Work History

Facilities Manager

BGIS
01.2024 - Current
  • Manage the operations and maintenance activities as well as annual facility programs of a portfolio of facilities
  • Executes emergency preparedness, risk management, disaster recovery and business continuity plans
  • Develops and maintains effective relationships with clients
  • Ensures ongoing client satisfaction
  • Develops and manages budget for portfolio and project expenses
  • Develops and executes project plans and related estimated costs and budget for assigned portfolio
  • Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained
  • Responsible for employee-oriented activities including but not limited to employee engagement, development and performance management
  • Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements
  • Executes emergency preparedness, risk management, and disaster recovery
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services

Property Manager

NJS Capital Management
01.2023 - 01.2024
  • Building inspections
  • Coordinating building maintenance and repairs
  • In-suite inspections
  • Resolving tenant complaints
  • Getting quotes and pricing to be approved for repairs and appliances
  • Following up with resident work orders and ensuring they are completed
  • Coordinating and scheduling contractors
  • Creating notices
  • Coding invoices
  • Processing and approving PO’s
  • Processing rent payments and adjustments
  • Overseeing site employees
  • Preparing vacant units to be leased during turnover
  • Helping with the marketing of the units with the leasing team
  • Helping show units when leasing agents are not available or busy

Assistant Property Manager

First Service Residential
01.2021 - 01.2022
  • Attending board meetings and assisting the property manager in preparing and executing the meeting
  • Collecting and processing condo fees
  • Coordinating building projects with contractors
  • Resolving complaints of owners and tenants
  • Sending violation letters, preparing monthly newsletters, and preparing notices
  • Updating new owners, and documentation within the company system
  • Creating income intake reports
  • Site inspections
  • Dealing with emergencies

Property Administrative Assistant

Akelius Canada
01.2020 - 01.2021
  • Create, organize, edit and maintain property, tenant, and related documentation
  • Resolving tenant complaints
  • Collecting rent and managing arrears
  • Develop and maintain calendars for property manager
  • Updated tenant information in Yardi
  • Completed move in's and move outs
  • Keeping track of all legal files
  • Respond to emails, work orders, and phone calls

Security Supervisor

Elite Security
01.2017 - 01.2020
  • Acting as both a security supervisor and property administrator
  • Wrote a weekly performance report of all guards on site for management
  • Trained new staff members
  • Attended board meetings with property manager
  • Addressed all resident emails, correspondence, and faxes within 24 hours
  • Assisted in planning and executing Annual General Meeting with property manager
  • Consulted with the superintendents, cleaners, and other security officers and reported necessary matters to Property Manager
  • Helped Property Manager Prepare all outgoing mail and ensured timely distribution
  • Assisted with creating monthly newsletters
  • Maintained report logs
  • Organizing and filing paperwork
  • Performed all concierge desk duties (parcels, parking permits, complaints, etc)
  • Performed regular patrols
  • Performed strict access control throughout the building
  • Handled emergency situations effectively such as medical emergencies, accidents, leaks and etc
  • Maintained proper reports and documentation of incidents
  • Observed activities on premises and reported any suspicious activities
  • Ensured compliance to safety and security procedures within the environment

Child Youth Worker

Hanrahan Youth Services
01.2016 - 01.2017
  • Filling out intake forms for new residents
  • Working 1 to 1 with youth suffering from mental health
  • Using problem solving and de-escalation techniques
  • Writing daily reports and movement logs
  • Working with resident CAS worker to come up with a case plan

Education

Bachelor of Arts - Criminal Justice

Humber College
Toronto, ON
01.2017

High School Diploma -

Loretto College School
Toronto, ON
01.2013

Skills

  • Driven personality with initiative
  • Organizational skills
  • Quick learner
  • Reliability
  • Attention to detail
  • Conflict resolution
  • Effective communicator
  • Tenant relations
  • Legal knowledge
  • Office Administration

References

Available on request

Volunteer Experience

  • Sick Kid’s Hospital- ( Receptionist Assistant) = Scanning paperwork and making copies of patient documents, answering incoming calls and making outgoing calls when necessary, filing patient documents, and ordering office supplies.
  • Tender Loving and Care Daycare - ( Early Childcare Assistant) = Helped with daily program planning, assisted with serving meals, and independent supervising of up to 3 children.

Languages

English
Native or Bilingual

Timeline

Facilities Manager

BGIS
01.2024 - Current

Property Manager

NJS Capital Management
01.2023 - 01.2024

Assistant Property Manager

First Service Residential
01.2021 - 01.2022

Property Administrative Assistant

Akelius Canada
01.2020 - 01.2021

Security Supervisor

Elite Security
01.2017 - 01.2020

Child Youth Worker

Hanrahan Youth Services
01.2016 - 01.2017

Bachelor of Arts - Criminal Justice

Humber College

High School Diploma -

Loretto College School
Aaliyah Nembhard