Aaliyah Lachance
Scarborough, ON
Summary
Dynamic automotive sales professional with 10+ years of sales success, 15 years of customer service excellence, and a strong personal brand that drives consistent lead generation. Known for exceeding quotas, delivering transparent consultations, and building long-term customer relationships. Experienced in deal structuring, product presentation, CRM management, and supporting team performance. Committed to growing into leadership within the automotive industry whether in F&I or Sales Management by leveraging strong communication, process improvement skills, and a proven ability to influence and elevate team results.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Toronto Honda
09.2021 - Current
- Trained junior sales staff on best practices for customer engagement and closing techniques.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Analyzed market trends to identify opportunities for expanding product offerings and services.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Sales Consultant
Honda Downtown
11.2019 - 09.2021
- Conducted comprehensive needs assessments to tailor vehicle solutions for customers.
- Facilitated product demonstrations, enhancing customer understanding of vehicle features and benefits.
- Developed and maintained strong customer relationships to drive repeat business and referrals.
- Implemented effective sales strategies, resulting in increased overall dealership revenue.
- Collaborated with management to refine sales processes, improving efficiency and customer satisfaction rates.
Sales and Customer Service Specialist
Discount Car and Truck Rentals
05.2018 - 11.2019
- Assisted customers by answering phones and confirming reservations. Helped resolve customer issues effectively. Supported the opening and closing of rental agreements and collected payments. Conducted vehicle inspections and completed damage reports. Aided in the pickups and drop-offs of customers. Collaborated with team members to enhance branch productivity.
Rental Sales Agent (CO-OP Program)
Enterprise Rent-A-Car
05.2016 - 08.2016
- Assisted in making reservations and processing paperwork for customer transactions. Helped collect payments and address client questions and complaints. Supported resolution of overdue car rentals through effective communication and problem-solving techniques.
Brand Ambassador
Mosaic
11.2015 - 03.2016
- Increased brand awareness through successful organization of marketing events. Enhanced customer engagement by participating in trade shows and targeted events, resulting in improved customer preference. Amplified social media reach through strategic postings. Generated interest by distributing free samples to potential customers.
Education
BBA - International Commerce and Global Development
Niagara College of Canada
04.2017
High School Diploma -
Eastern Commerce Collegiate Institute
06.2013
Skills
- 10 years of sales experience across automotive and retail environments
- Consistently exceed monthly and quarterly sales quotas
- Strong negotiation, lead conversion, and closing skills
- Proven ability to build long-term client relationships and repeat business
- Expertise in identifying customer needs and presenting tailored solutions
- Developed and grew a personal sales brand at Toronto Honda
- Active social media presence promoting vehicles, education, and customer success stories
- Experienced with CRM systems, lead tracking, and follow-up strategies
- Team leadership and coaching
Timeline
Sales Consultant
Toronto Honda
09.2021 - Current
Sales Consultant
Honda Downtown
11.2019 - 09.2021
Sales and Customer Service Specialist
Discount Car and Truck Rentals
05.2018 - 11.2019
Rental Sales Agent (CO-OP Program)
Enterprise Rent-A-Car
05.2016 - 08.2016
Brand Ambassador
Mosaic
11.2015 - 03.2016
BBA - International Commerce and Global Development
Niagara College of Canada
High School Diploma -
Eastern Commerce Collegiate Institute