Summary
Overview
Work History
Education
Skills
Timeline
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Aaliyah Kell

Cookstown,ON

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at North Barrie Market. Excelled in project management and conflict resolution, enhancing staff coordination and customer satisfaction. Demonstrated exceptional communication skills and problem-solving abilities, excelling in team performance and community involvement.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

North Barrie Market
04.2022 - 12.2024
  • Provided excellent customer service while handling food preparation and cash transactions.
  • Assisted with catering services, contributing to the successful operation of events.
  • Managed opening and closing procedures, demonstrating reliability and attention to detail.
  • Developed strong multitasking and problem-solving skills while working in a fast-paced environment.
  • Gained experience with QuickBooks for managing orders and inventory, enhancing organizational skills.
  • Maintained a clean, organized work environment and effectively communicated with team members and staff.

Front Counter Crew Member and Cook

Johnny's Pizza
10.2021 - 03.2022
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Delivered services to customer locations within specific timeframes.
  • Worked flexible hours across night, weekend, and holiday shifts.

Waitress Supervisor

Toast
04.2021 - 07.2021
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
  • Coordinated kitchen activities with front-of-house staff for seamless service.

Education

Bachelor of Arts - Double Major - Psychology And English

Nipissing University
North Bay
04-2028

High School Diploma -

Banting Memorial Highschool
Alliston, ON
06-2024

Skills

  • Excellent conflict resolution skills
  • Project coordination
  • Extensive researching skills
  • Excellent communication and interpersonal skills
  • Stress management skills
  • Strong problem-solving and multitasking abilities
  • Project management skills
  • Team collaboration skills
  • Proficient in QuickBooks and inventory management
  • Team leadership and organizational skills

Timeline

Customer Service Representative

North Barrie Market
04.2022 - 12.2024

Front Counter Crew Member and Cook

Johnny's Pizza
10.2021 - 03.2022

Waitress Supervisor

Toast
04.2021 - 07.2021

Bachelor of Arts - Double Major - Psychology And English

Nipissing University

High School Diploma -

Banting Memorial Highschool

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Aaliyah Kell