Aaliyah Hamilton- Johnson
Hamilton
Summary
Motivated and adaptable professional with a strong background in customer service and social services. Proven ability to build strong client relationships, manage operations, and provide quality care. Equipped with excellent communication, organizational, and time management skills. Committed to continuous learning and supporting team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Hortons
02.2024 - Current
- Plan daily operations of the restaurant
- Participate in the interview and recruiting process
- Supervise and coordinate activities of the staff
- Establish work schedule, order supplies and quality control
- Ensuring all standards are met and policies are followed
- Train staff in duties, sanitation and safety procedures
- Direct, efficient and accurate preparation and sale of production
Practicum Social Service Worker
Shifra Homes INC
09.2024 - 04.2025
- Conducted client intakes and maintained accurate, up-to-date client records.
- Provided assistance to clients with daily tasks and routine activities, ensuring their comfort and well-being.
- Recorded shelter activities and monitored entries and exits by documenting all individuals in the shelter logbook.
- Accompanied clients to scheduled appointments and maintained the appointment logbook with current and accurate information.
Customer Service Representative
Woodforest National Bank
02.2019 - 08.2023
- Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
- Proactively memorized over 55 company products and services
- Complete customer insight reports and input over 12,000 units of sensitive data
- Provide ongoing support to new hires on company specific policy, procedures, and compliance guidelines.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigate and resolve customer inquiries and complaints quickly.
- Provide support to new employees regarding company operations, policies, and services.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Diploma - Social Service Worker (High Honors)
Sheridan College Institute of Technology And Advance Learning
06.2025
High School Diploma - undefined
Jose Marti Technical High School
07.2016
Skills
- Excellent interpersonal and written communication skills
- Mastery of Computer skills: specializing in Microsoft Office Suite
- Exceptional Customer Service Skills
- Ability to use positive language and display empathy and patience
- Client advocacy
Certification
Jose Marti Technical High School- Caribbean Examinations Council Secondary Education Certificate (CAPE)Subject: Entrepreneurship, Tourism, Communication Studies, Food and Nutrition Caribbean Examinations Council Secondary Education Certificate (CSEC) Subject: English Language, Human & Social Biology, Integrated Science, Clothing and Textile, Food and Nutrition, Home Economic Management City and Guilds English Language (Merit)
Timeline
Practicum Social Service Worker
Shifra Homes INC
09.2024 - 04.2025
Assistant Manager
Tim Hortons
02.2024 - Current
Customer Service Representative
Woodforest National Bank
02.2019 - 08.2023
High School Diploma - undefined
Jose Marti Technical High School
Diploma - Social Service Worker (High Honors)
Sheridan College Institute of Technology And Advance Learning
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