Aaliyah Hamilton-Johnson
Grimsby,ON
Summary
Dedicated to providing quality care for the ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in the customer service field with years of experience. Dedicated to identifying customer needs and delivering effective solutions to all situations. Excellent time management skills combined with superior knowledge of the customer service industry. Hardworking, team-orientated, adaptable, and ready to join the next amazing team
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sutherland Global Solutions
01.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
CUSTOMER SERVICE REPRESENTITIVE
Continuum Global Solutions
02.2019 - 01.2023
- Answer 250 (avg.) calls per day exceeding quota by 15%
- Provided prompt customer support with a professional, friendly, and patient attitude
- Listened, diagnosed, and resolved technical issues guiding users through step-by step solution
- Proactively memorized over 55 company products and services
- Complete customer insight reports and input over 12,000 units of sensitive data
- Trained 151 new hires on company specific policy, procedures, and compliance guidelines
- Received 5-star customer satisfaction rating through voice communication
- Politely addressed customer complaints, escalating to management when necessary
CUSTOMER SERVICE REPRESENTATIVE
Pizza Hut Franchisees
07.2018 - 01.2019
- Take customer order Provide customers with information regarding a stores' product and pricing
- Conduct promotion while taking order to maximize on sale Log customer complains and/or forward calls to the necessary personnel's Contact one-on-one market research on the company current offers.
Sales Representative/Park Attendant
Jireh Adventure Park
04.2018 - 08.2018
- Call potential customers and introduce them to the Adventure Park offerings
- Book Customer/Make Reservation for Customer
- Provide potential customer with the necessary information relating to the park.
- Assist with park duties.
Filing Clerk
Progressive Grocers of Jamaica Limited
12.2017 - 04.2018
- Create and update employee files
- Update and add new employees to OASYS ULTRA people software
- Answer the telephone and make notes for HR Manager if not available
Assistant Chef
St. Monica's Nursing Home
07.2016 - 09.2016
- Task: Assist the with meal preparation
- Help to serve the correct portion for each patient base on the diet plan they are on.
Education
Diploma - Social Services Worker
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON07.2025
High School Diploma -
Jose Marti Technical High School
Jamaica07.2016
Skills
- Excellent interpersonal and team skills
- Excellent written communication skills
- Mastery of Computer skills, specializing in Microsoft Office Suite
- Advance Telephone skills
- Filing
- Customer Data Confidentiality
- Account Management
Certification
Jose Marti Technical High School Caribbean Examinations Council Secondary Education Certificate (CAPE)Subject: Entrepreneurship, Tourism, Communication Studies, Food and Nutrition Caribbean Examinations Council Secondary Education Certificate (CSEC) Subject: English Language, Human & Social Biology, Integrated Science, Clothing and Textile, Food and Nutrition, Home Economic Management City and Guilds English Language (Merit)
Timeline
Customer Service Representative
Sutherland Global Solutions
01.2023 - 08.2023
CUSTOMER SERVICE REPRESENTITIVE
Continuum Global Solutions
02.2019 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Pizza Hut Franchisees
07.2018 - 01.2019
Sales Representative/Park Attendant
Jireh Adventure Park
04.2018 - 08.2018
Filing Clerk
Progressive Grocers of Jamaica Limited
12.2017 - 04.2018
Assistant Chef
St. Monica's Nursing Home
07.2016 - 09.2016
Diploma - Social Services Worker
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Jose Marti Technical High School
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