Aaliyah Gonzalez
San Jose
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
3
3
years of professional experience
Work History
Barista
Peets Coffee
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Science - Administration of Justice
West Valley College
05-2025
Forensic Science
San Jose State University
San Jose, CA05-2028
Graduated with Honors - undefined
Valley Christian High School
01.2023
Skills
- Time management
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Friendly and outgoing
- Exceptional customer service
- Problem-solving
Accomplishments
- Health and Wellness Program
- Mental Health Education
- International Space Station Program
- Electrical engineering, sending experiments to ISS for data analysis
- XPRIZE Rainforest
- Participant in five-year competition to enhance understanding of the rainforest ecosystem
- Valley Christian High School Women’s Soccer
- Team Manager
Timeline
Barista
Peets Coffee
08.2022 - Current
Graduated with Honors - undefined
Valley Christian High School
Associate of Science - Administration of Justice
West Valley College
Forensic Science
San Jose State University
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