Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Aaliyah Fletcher

Oshawa

Summary

Proven leader and effective communicator, adept at resolving customer complaints and improving satisfaction, significantly enhancing loyalty at Foodland. Skilled in multitasking and teamwork, demonstrated through efficient order handling and maintaining high standards of service at McDonald's. Excel in customer service and problem-solving, ensuring operational excellence and integrity in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
05.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Customer Service Representative

Foodland
03.2018 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Diploma -

Durham College
Oshawa, ON
06.2026

High School Diploma -

Durham Alternative Secondary School
Oshawa, ON
11.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Integrity and Honesty
  • Verbal and written communication
  • Leadership Qualities
  • Crew Leadership

Languages

English
Native or Bilingual

Certification

  • First Aid & CPR , LIFESAVER101 - 2024-2026
  • WHIMIS

Timeline

Crew Member

McDonald's
05.2023 - Current

Customer Service Representative

Foodland
03.2018 - 06.2022

Diploma -

Durham College

High School Diploma -

Durham Alternative Secondary School

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Aaliyah Fletcher