Aaliyah Duran
San Diego
Summary
Bilingual Medical Receptionist with extensive experience in managing patient appointments and inquiries while maintaining electronic health records. Demonstrated organizational skills and strong communication abilities in both English and Spanish. Proven track record of enhancing office efficiency and patient satisfaction through high-quality customer service. Adaptable in fast-paced environments, consistently recognized for work quality and speed.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dap Health
San Diego
09.2024 - Current
- Managed front office operations, enhancing workflow through efficient appointment scheduling and billing tasks.
- Checked in and out patients for appointments, collecting co-payments as necessary.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Scheduled appointments to optimize patient satisfaction and provider time management.
- Communicated effectively with medical staff, ensuring seamless daily operations.
- Handled office phone lines, returning calls and directing messages promptly to team members.
- Engaged with patients compassionately while safeguarding sensitive medical information.
- Processed payments and verified insurance coverage for appointments efficiently.
Receptionist/Patient Referral Coordinator
Pacold Pediatrics and Family Medicine
Cathedral City
05.2023 - 06.2024
- Provided comprehensive administrative support including typing, filing, scanning, and copying documents.
- Scheduled and confirmed appointments while managing complex calendars for multiple staff members.
- Maintained office equipment such as printers and copiers to ensure optimal functionality.
- Greeted visitors and directed them to appropriate personnel while answering inquiries via phone and email.
- Protected confidentiality of personal and financial information to uphold client rights.
- Developed and maintained an organized filing system to enhance office efficiency.
- Processed payments and updated accounts to reflect accurate balance changes.
- Handled customer inquiries and complaints, delivering timely and effective resolutions.
Retail Sales Associate
Old Navy, Gap
Palm Desert
10.2020 - 01.2021
- Arranged merchandise displays to attract customers and boost sales.
- Operated cash registers, processing transactions for sales, returns, and exchanges.
- Promoted special offers to encourage additional purchases and enhance customer engagement.
- Identified and reported potential security issues in adherence with loss prevention policies.
- Collaborated with team members to achieve sales targets and maintain a positive work environment.
- Addressed customer inquiries regarding products and services, providing valuable information.
- Inspected items for defects prior to customer handover to ensure quality satisfaction.
- Maintained up-to-date knowledge of new products and promotions to assist customers effectively.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06-2022
Some College (No Degree) - Business Administration
College of The Desert
Palm Desert, CASkills
- Appointment scheduling and billing
- Payment processing and insurance verification
- HIPAA compliance
- Customer relationship management
- Document management and office administration
- Team collaboration and effective communication
- Problem resolution and attention to detail
- Time management under pressure
- Multitasking skills
- Spanish fluency
Languages
Spanish
Professional
Timeline
Customer Service Representative
Dap Health
09.2024 - Current
Receptionist/Patient Referral Coordinator
Pacold Pediatrics and Family Medicine
05.2023 - 06.2024
Retail Sales Associate
Old Navy, Gap
10.2020 - 01.2021
High School Diploma -
Cathedral City High School
Some College (No Degree) - Business Administration
College of The Desert
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