Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Bowman

Pomona

Summary

As a motivated individual with 5 years of experience in customer service, I am seeking to expand my horizons and pursue a new opportunity in customer service. With a passion for working with people, I am confident in my ability to excel in this role. As a quick learner and responsible team member, I bring an energetic and helpful attitude to any task. I am excited to take on new challenges and grow in my career.

Overview

6
6
years of professional experience

Work History

Merchandise Associate

Kohl's
04.2025 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Receptionist

Barstow Animal Rescue Clinic
03.2024 - 08.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Analyzed resource requirements for each project and identified potential conflicts or delays.
  • Performed data entry into computer systems for tracking purposes.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Coordinated pick-up and delivery of express mail services.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Greeted customers, answered general questions and directed to appropriate locations.

Office Manager

Isa Animal Clinic
10.2019 - 10.2023
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided training to new hires on office policies and procedures.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.

Education

Cal Poly Pomona
12-2026

Liberal Arts

Barstow Community College
05.2024

High School Diploma - undefined

Barstow High School
05.2022

Skills

  • Customer Service
  • Billing
  • Bookkeeping
  • Supply Management
  • Office Management
  • Inventory Control
  • Workflow Planning
  • Staff Training
  • Payroll and Budgeting
  • Retail experience
  • Store organization
  • Cash management
  • Merchandise presentation

Timeline

Merchandise Associate

Kohl's
04.2025 - Current

Receptionist

Barstow Animal Rescue Clinic
03.2024 - 08.2024

Office Manager

Isa Animal Clinic
10.2019 - 10.2023

Liberal Arts

Barstow Community College

High School Diploma - undefined

Barstow High School

Cal Poly Pomona

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Aaliyah Bowman