Aaleyah Bennett
Edmonton,AB
Summary
Proven server and hostess with a track record of enhancing customer satisfaction at fine dining establishments . Skilled in guest engagement and safe food handling, I excel in high-volume dining settings, boosting sales through effective upselling. Demonstrates a strong work ethic and exceptional customer service, ensuring memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Red Lobster
Toronto, ON
12.2023 - 02.2024
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Hostess
Myers Cafe’
Kingston , Jamaica
01.2021 - 11.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
East Japanese
Kingston ,Jamaica
08.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Food And Beverage Studies
Heart Trust NTA
Kingston , Jamaica06.2020
High School Diploma -
Oberlin High School
Kingston ,Jamaica07.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Order Accuracy
Languages
English
Native or Bilingual
Liquor Licences
• Proserve
Timeline
Server
Red Lobster
12.2023 - 02.2024
Hostess
Myers Cafe’
01.2021 - 11.2022
Server
East Japanese
08.2018 - 12.2020
Food And Beverage Studies
Heart Trust NTA
High School Diploma -
Oberlin High School