Summary
Overview
Work History
Education
Skills
Volunteer Work
Languages
Timeline
Generic

Aaleiyah Castillo

Fontana

Summary

Driven and dynamic Sales Associate with proven expertise in customer service and conflict resolution honed at American Eagle Outfitters. Excelled in engaging customers, driving repeat business, and managing financial transactions with precision. Fluent in Spanish, embodies teamwork, and excels in high-stress situations, significantly enhancing customer retention and satisfaction.

Overview

1
1
year of professional experience

Work History

Sales Associate

American Eagle Outfiters
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Sales Associate

Hollister.Co
10.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Henry J. Kaiser High School
Fontana, CA
05.2025

Skills

  • Spanish speaking
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual

Volunteer Work

During my volunteer work experience at Dignity Health San Bernardino, I had the privilege of contributing to patient care by assisting nurses and doctors with various tasks. This included helping patients with daily activities, providing comfort and support during their stay, and ensuring their needs were met promptly. My time there deepened my understanding of healthcare delivery and reinforced my commitment to compassionate service in the medical field. I am grateful for the opportunity to have made a positive impact on the lives of patients and their families at Dignity Health.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

American Eagle Outfiters
03.2024 - Current

Sales Associate

Hollister.Co
10.2023 - 01.2024

High School Diploma -

Henry J. Kaiser High School

Similar Profiles

CREATE PROFILE
Aaleiyah Castillo