Aakriti Sharma
Etobicoke,Canada
Summary
A Special Events, Conference Hospitality Management and Business management Graduate of George Brown College Culinary arts, applying for the full time job opportunity for the position as Resourceful Manager, Effective leader and problem-solver offering history of success coordinating and monitoring operations across various departments. Customer-focused professional with successful 4+-year career in Culinary, Retail administration sector. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Drives company growth through all busy and difficult times.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Farm Boy Inc
01.2023 - Current
- Instoring for sales genrate and Invoicing
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated and Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Decor Designer and Events Manager
Diya Decor (SawC Planner)
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, and musicians for events.
Front of House Manager
Restaurant Chutneys and Himalayan Kitchen
01.2022 - 05.2023
- Making all staff understand the procedures and practice policies of company, and health and safety policies by OHSA and its compliance
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated and maintained relationships with vendors and other business partners to establish trust and build rapport to establish timely delivery of food and beverage items.
Education
Diploma - Special Events,and Hospitality Management Hospitality And Tourism Management
George Brown College
Toronto, ON08.2022
Intermediate - Matrix
Police D. A. V Public School
Punjab India06.2019
Skills
- Handle criticism
- Deadline oriented
- Team work
- Crisis Management
- Vendor Management
- Operations Oversight
- Recruitment
- Staff Management
- Optimal Inventory Levels
- Work Schedule Creation
- Timesheet Organization
- Serving Expertise
- Operations Management
- Orientation and Onboarding
- Departmental Strategies Development
- Opening and Closing Procedures
- Operational Problems Analysis
- Disciplinary Write-Ups
- Production Reporting
Certification
- Sanitation Certification,
- Smart Serve Certification,
- EMRG FIRST AID/HEARTSAVER CPR Certification,
- Health and safety,
- Service excellence certification
- Two Napa Valley Wine & Beverages Certificate
- Technology Meeting & Event Production - F & B Management,
- Technology Production Management Certificate.
- BEO Certificate (Banquet Event Order)
Additional Information
- Maintained existing computer programs by making minor modifications as required; Adobe photoshop, DTP/DTC, MS word, PowerPoint Presentation, MS Excel, emails, Social media
Volunteer Work
- Volunteered as an event lead, Craft Beer event in New market, Ontario, Canada organized by Paradigm Event company.
- Worked in summer camps to arrange Fine-arts activities, catering, craft activities, musical activities, dance functions for kindergarten children
- Managed various dance competitions and workshops as event manager and coordinator
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Manager
Farm Boy Inc
01.2023 - Current
Front of House Manager
Restaurant Chutneys and Himalayan Kitchen
01.2022 - 05.2023
Diploma - Special Events,and Hospitality Management Hospitality And Tourism Management
George Brown College
Intermediate - Matrix
Police D. A. V Public School
Decor Designer and Events Manager
Diya Decor (SawC Planner)
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