AAKRITI PAUDEL
Burnaby,Canada
Summary
Dynamic professional with extensive experience in front desk operations and program coordination at Ontario Works. Proven ability to enhance client relations and streamline processes, ensuring efficient service delivery. Skilled in advanced Word Processing and conflict resolution, consistently achieving positive outcomes in diverse environments. Committed to fostering accessibility and improving client experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Arbutus Club
Vancouver, BC
12.2024 - Current
- Provided excellent customer service by addressing client inquiries promptly.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Barista
Blenz Coffee
Vancouver, BC
07.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Monitored inventory levels of supplies and restocked when necessary.
Door-to-Door Fundraiser
PATHS Outhreach
Vancouver, British Columbia
07.2024 - 09.2024
- Walk through assigned areas to engage with residents, and raise awareness about the cause or organization.
- Built rapport with customers to establish trust and credibility.
- Adapted pitches based on demographics and preferences.
- Developed relationships with prospects through follow-up calls and visits.
Social Services Placement
Ontario Works
Peterborough, Ontario
09.2023 - 04.2024
- Assisted diverse clients, including those recently released from incarceration or detox centers, in accessing necessary identification, health cards, and other essential documents, supporting successful reintegration and access to essential services.
- Collaborated with facilitators to design and implement engaging workshop content.
- Developed training aids to enhance learning experiences during workshops.
- Conducted pre-and post-workshop assessments to measure progress of participants.
- Supervised small groups of participants during off-site visits or events.
Education
Community Justice and Services Diploma -
Fleming College
01.2024
Skills
- Advanced proficiency with Word Processing (Outlook, Teams, Bookings, Excel, Word, PowerPoint), File Management, and various Databases (SAMS, SharePoint)
- Program coordination
- Conflict resolution
- Front desk operations
- File management
- Administrative support
- Customer/Client relations
- Scheduling appointments
Certification
- Indigenous Perspective Designation
- Online FASD Training
- Online Human Trafficking Training
- Gender-Based Violence Among Teens
- Work health and safety
- ASIST Workshop
- CPR and First Aid
Accomplishments
- Athletics Winner | Basketball, House Team
- Case Study | Conducted a School Bullying Survey, surveying students about their personal experiences, gathering statistics, and presenting effects on Faculty and Students (400+ people).
- Violinist | Classically Trained
Part of BIOPC group and Pride Alliance at Fleming College, Attended BIPOC Peer Support by CRRC, Attended focus group by CRRC, Volunteered at OPIRG Peterborough
Volunteer Experience
Human Service Ashram, Nepal, Worked with orphanage youth rescued by the Ashram. Had a chance to role model and facilitate groups and programs.
Training
- Welcoming LGBTQ+
- Indigenous Awareness
- Fire Extinguisher Training
- Time in my shoes
- Anti-Racism: PTBO and Beyond
- Prevention and Education of Sexual Violence and Human Trafficking
- Key Strategies to Keep Your Team Grounded
- Naloxone Training
AREAS OF EXPERTISE
- Social Services & Correctional Programming – Exceptional Customer Service – Workplace Safety
- Provincial Legislation & Directives – Municipality Operational Practices – Sound Judgement & Decision Making – Crisis Intervention – Triaging & Responsiveness
Timeline
Receptionist
Arbutus Club
12.2024 - Current
Door-to-Door Fundraiser
PATHS Outhreach
07.2024 - 09.2024
Barista
Blenz Coffee
07.2024 - Current
Social Services Placement
Ontario Works
09.2023 - 04.2024
Community Justice and Services Diploma -
Fleming College
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