Aakriti Jain
Surrey,BC
Summary
Versatile Operations coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking strong leader and problem-solver with history of streamlining operations and increasing results.
Overview
5
5
years of professional experience
Work History
Operations Administrator
Container World Forwarding
06.2022 - Current
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
- Supported the implementation of new company initiatives, ensuring smooth transitions and minimal disruptions to daily operations.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Conducted thorough audits of departmental processes for compliance with established policies and regulations.
- Assisted in the development of strategic plans for business growth while maintaining a focus on operational efficiency.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Developed comprehensive training programs for new hires that resulted in increased employee satisfaction and retention rates.
- Implemented performance metrics to monitor team success, using data-driven insights to drive continuous improvement efforts.
- Oversaw facility maintenance projects, coordinating with contractors to ensure timely completion within budgetary guidelines.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Tracked company equipment, tools and technology to manage inventory.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Assisted in recruiting, hiring and training of team members.
LOGISTICS COORDINATOR
CUSTOM DELIVERY SOLUTION
12.2021 - 06.2022
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Generated monthly performance reports to track and analyze shipping trends.
- Developed strategies to optimize utilization of available resources.
- Prepared and presented reports to management on logistics performance.
Recovery Associate
IKEA
04.2021 - 11.2021
- Improved recovery rates by implementing efficient strategies and following up with clients.
- Enhanced client relationships with effective communication and negotiation skills during recovery processes.
- Assisted in training new employees on company procedures and best practices for successful debt recovery operations.
- Stocked merchandise following planogram to maintain sales floor merchandising standards.
- Applied price tags on items with correct, clear and visible placement.
- Achieved timely resolution of accounts, resulting in improved cash flow for the organization.
- Contributed to a positive work environment by maintaining a professional attitude during challenging situations.
- Maintained detailed records of all collection efforts, ensuring accurate reporting and accountability.
- Assisted in training new employees on company procedures and best practices for successful recovery operations.
- Utilize knowledge of the MHS, SAMS, and CASY systems to maintain proper inventory and
provide better product information to co-workers and customers.
• Work with other departments to increase overall store productivity.
Sales Associate
IKEA
07.2019 - 04.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Education
Associate of Arts -
Coquitlam College
Coquitlam, BC07.2021
Bachelor of Arts - Philosophy
DELHI UNIVERSITY
NEW DELHI08.2016
Skills
- Record Preparation
- Policy Enforcement
- Conflict Resolution
- Organizational Skills
- Logistics Management
- Inventory Control
- Scheduling Coordination
- Record Keeping
- Staff Supervision
- Operations Management
- Project Planning
- Delegation
- Cycle Counting
- Team Training
- Task Delegation
- Warehouse Operations
- KPI Tracking
- Administrative Management
- Business Forecasting
- Sales Tracking
- Business Development
- Business Leadership
- Verbal and Written Communication
- Administrative Support
- Performance Metrics
- Problem Solving
- Risk Assessment
- Project Management
- Strategic Planning
- Customer Service
- Microsoft Office Proficiency
- Team Leadership
- Staff Support
- Telephone Etiquette
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Operations Administrator
Container World Forwarding
06.2022 - Current
LOGISTICS COORDINATOR
CUSTOM DELIVERY SOLUTION
12.2021 - 06.2022
Recovery Associate
IKEA
04.2021 - 11.2021
Sales Associate
IKEA
07.2019 - 04.2021
Associate of Arts -
Coquitlam College
Bachelor of Arts - Philosophy
DELHI UNIVERSITY
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